We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Company: Oak Street Health

Title: Senior Analyst, Strategy - Sales Call Center

Location: 525 W. Monroe, Chicago IL

Oak Street Health®, a part of CVS Health, helps older adults stay healthier and live fuller lives through our 230 centers across 27 states. Our value-based care model helps us consistently deliver better patient experiences and outcomes.

As a Senior Analyst, Strategy - Sales Call Center you will play a critical role in supporting our Oak Street Health patients, providers and business by:

Role Description:

As a Senior Analyst, Strategy in the Sales Call Center, your role will be to provide programmatic support by conducting analyses, owning high visibility reports, and assisting with strategic conversations. As a Senior Analyst, a core skill will also be working cross functionally across teams and communicating with a diverse set of team members and leadership.

Core Responsibilities:

• Drive strategic analyses & develop data-driven insights

  • Build and analyze large-scale datasets to identify trends, connect operational action to financial impact, and surface key insights for improving patient outcomes and engagement

  • Communicate analytical insights clearly across various levels of the organization, from regional leadership to C-suite level executives

• Own reporting to support workstreams

  • Co-produce reporting structures with business owners that display the highest impact metrics that are most actionable and accessible for end users

  • Maintain high-visibility tools and dashboard to enable field and central leaders to better understand programmatic KPI performance

• Technology implementation and troubleshooting

  • Collaborate with IT to lead troubleshooting for major technology systems, including CRM (Salesforce) and telephony system (CXOne and Five9)

  • Support leadership with implementing new technologies to support agents and supervisors that will improve performance

• Manage key sales enablement initiatives

  • Administer monthly sales incentive program in collaboration with sales leadership, Finance and HR

  • Administer quarterly team restructuring to optimize performance against major KPIs

  • Identify ongoing process improvement opportunities to streamline workload and automate standard processes

• Other duties as assigned

Essential Qualifications:

• Education: Bachelor's degree preferred

• Experience: 2-4 years prior relevant experience

• Proficiency in Excel and Google Suite required

• Interest, experience, and/or passion for healthcare and value based care

• Experience leveraging data / analytics to solve problems

• Effective and flexible team player

• High level of organization and attention to detail

• Experience collaborating on multiple projects simultaneously

• Analytical and strategic thinker who is intellectually curious

• Quick learner comfortable ambiguity and imperfect data

• Strong written and verbal communication skills

• Interest in actively seeking feedback to empower professional development

• US work authorization

• Someone who embodies being “Oaky”

Preferred Qualifications:

• Experience in management consulting, banking or call center analytics preferred

• Experience with other data analytics tools (e.g., Alteryx, DataIku), data visualization tools (e.g., Tableau, PowerBI), and/or SQL a plus

• Experience with call center technologies, including CRM (Salesforce), telephony systems (CXOne, Five9) and Speech Analytics tools (Qualtrics)

Bring Your Heart to CVS Health

Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Anticipated Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.