We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary
Senior Manager drives member enrollment, retention and brand awareness by developing community partnerships, organizing events, and educating stakeholders on health services. Key responsibilities include creating outreach strategies, managing budgets, tracking performance metrics, and managing a team of outreach coordinators.

What you will do

• Strategic Outreach: Develop, implement, and track community outreach initiatives designed to increase MCO membership and trust; manage external experiential marketing agency.
• Relationship Management: Build and maintain partnerships with local healthcare providers, community leaders, nonprofits, and government agencies; Identify key community organizations and coordinates outreach and event planning to promote organizational presence within the community.
• Event Coordination: Plan and execute community events, workshops, and marketing campaigns to promote health literacy and MCO services; Develop, implement, and evaluate comprehensive community relations activities to promote membership growth and retention.
• Performance Metrics: Monitor, analyze, and report on outreach activities and community needs, making data-driven recommendations to improve engagement.
• Team Management: Oversee, train, and support a team of six Outreach Coordinators to meet enrollment goals, increase brand awareness and ensure high-quality service. Manages operational aspects of the team (e.g., budget, performance, and compliance), and implements workforce and succession plans to meet business needs.

Other duties:

• Work with CD Coordinators on the timely and accurate use of Sales Force in tracking their work. Coach them on proper use of the software.
• Maintain the CD past event calendar for State reporting as well as the future event calendar for communication to the Health Plan.
• Lead the CD Coordinators to ensure they have the logo items and marketing collateral needed for their outreach. Distribute to them.
• Leading bi-weekly one on one meetings with CD Coordinators
• Assist with the Member Advisory Committee meetings

Minimum Requirements

• Adept at execution and delivery (planning, delivering, and supporting) skills
• Adept at business intelligence
• Adept at collaboration and teamwork
• Mastery of problem solving and decision-making skills
• Mastery of growth mindset (agility and developing yourself and others) skills

Preferred Qualifications:

• Bilingual Spanish/English

• 5+ years of management experience

• 5 years of working with community volunteers

• 3 years working in health insurance and/or Medicaid

This position is expected to work 40 hours weekly; evenings and weekends may be required.

Must reside in northern Illinois

Education

• Bachelor's degree preferred/specialized training/relevant professional qualification.

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.