We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

The Lead Director, Portfolio Development and Business Intelligence, helps Retail Operations Innovation and Execution Team find and prioritize the next set of improvements that will make the business run better and drive results. This role looks for problems and opportunities across Retail workflows (for example: unmet customer or colleague needs, inefficient processes, cost opportunities, or growth opportunities) and turns them into clear, fundable initiatives.

You’ll work closely with partners across Operations, Finance, IT/DDAT, Digital, Growth, Payer Relations, and Omnichannel to:

• Identify opportunities worth pursuing and explain why they matter
• Use data and analysis to size the impact, costs, and tradeoffs
• Build business cases that outline expected value, investment needed, key risks, and success measures
• Test and refine ideas early (for example, quick pilots or prototypes) so teams can learn fast before committing significant time or money
• Make sure each initiative is clearly defined, feasible to execute, and grounded in how work actually gets done in retail operations
• Hand off well-defined initiatives to business and technology teams for build and rollout, with clear owners and next steps
• Track whether initiatives deliver the expected value after launch, and flag issues early if they don’t

You’ll also be accountable for the business intelligence and business analysis “engine” that supports Retail Operations Innovation and Execution Team’s decision-making. That includes:

• Setting the roadmap and priorities for business analysis tools, dashboards, and recurring reporting
• Overseeing delivery and ongoing maintenance so outputs stay accurate, trusted, and easy to use
• Defining standards for data definitions, metrics, and documentation so teams are working from the same source of truth
• Building a service model (intake, triage, SLA’s, and release cadence) so requests don’t turn into ad hoc work
• Monitoring adoption and usefulness, and making updates based on feedback from users
• Leading and developing teams with strong technical skills in SQL and visualization tools like tableau and Power BI, ensuring the team can deliver high-quality work at speed

This role is a bridge between strategy and execution: you’ll help leaders make good investment decisions, align stakeholders, clarify ownership, and keep the portfolio focused on the highest-value work within capacity and budget.

Responsibilities

Strategy, Value Creation, and Idea Incubation

• Proactively identifies, incubates, and advances high‑value opportunities across Retail Operations Innovation and Execution Team by combining analytics, portfolio insight, and market intelligence
• Acts as an idea generator who seeks out unmet needs, workflow inefficiencies, Payer/adjudication trends, and growth opportunities
• Builds comprehensive, data‑backed business cases that articulate value drivers, investment needs, risks, and expected outcomes
• Applies design thinking to ideation, prototyping, and concept validation, transitioning mature ideas to business and technology teams for development and deployment
• Serves as a strategic connector between insight, investment decisions, and execution

Business Intelligence, Analytics, and Insight Enablement

• Defines and advances analytics and data democratization initiatives leveraging data mining, modeling, machine learning, and predictive techniques
• Establishes analytical frameworks, KPIs, and performance dashboards to measure quality, efficiency, financial performance, and operational outcomes
• Designs and oversees scalable, data solutions that meet quality, governance, and usability standards
• Partners with executives and business leaders to translate analytics into actionable insights that inform strategy and execution
• Introduces and operationalizes new KPIs that directly support wofkflow health, revenue, profitability, and value realization

Portfolio Strategy, Financial Stewardship, and Prioritization

• Owns capital and expense portfolio strategy for Retail Operations Innovation and Execution Team, including in‑year expense management and out‑year planning
• Leads strategic prioritization across initiatives, balancing value, capacity, risk, and financial constraints
• Partners with Finance, IT/DDAT, Digital, and Omnichannel teams to ensure disciplined investment decisions and alignment to enterprise goals
• Oversees budget tracking, variance analysis, leadership reporting, and re‑forecasting
• Facilitates leadership forums and mediates trade‑offs to align stakeholders on investment strategy and sequencing

• Collaborates closely with Operations, IT/DDAT, Digital, Omnichannel, Finance, and other enterprise partners
• Communicates complex insights and recommendations clearly to senior leadership
• Ensures initiatives comply with regulatory, operational, and governance requirements
• Maintains accountability for value realization as initiatives transition from concept to execution

Talent Development

• Develops the capabilities of direct reports to take on progressively higher levels of responsibility while also establishing and maintaining governance processes that ensure store and field leaders, by position, have the communication and tools they need to deliver effectively.
• Develops robust, diverse talent pools and succession plans.
• Promotes a high-performance culture by clearly setting goals and expectations.
• Develop external and internal networks that support a pipeline of talent into day-to-day and governance team.
• Act as a coach and mentor for team to develop and support IDPs for high potential talent
• Leverage existing enterprise tools, such as talent profiles and enterprise development programs, to develop talent.

Required Qualifications

• 8+ years’ experience of developing, implementing and executing programs.
• 8+ years of demonstrated successful leadership experience in a highly competitive multi-unit environment. Relevant sectors include retail, healthcare, and pharmaceuticals.
• 8+ years’ proven track record of influencing others with and without authority
• 8+ years’ experience building high-performing, successful teams developing key talent. Demonstrated passion for bringing new leaders along and helping them realize their ability to impact the business.
• 8+ years’ experience actively taking on issues in a decisive manner, while keeping broader department dynamics in mind and empowering your leaders to obtain results through building behaviors.
• 8+ years’ experience leading under pressure, adapting to changing dynamics in real time, and finding solutions that satisfy multiple ‘customers’ of the business.
• 8+ years’ experience understanding and breaking down highly complex situations to deliver impactful solutions in real time.
• 8+ years’ experience effectively demonstrating excellent verbal and written communication skills, very strong interpersonal and presentation skills.
• 8+ years’ experience collaborating effectively across different business functions, different perspectives, and different styles of leadership.
• 8+ years’ experience demonstrated ability to lead a large team and manage a multi-million-dollar business unit to achieve financial and business results.
• Expertise leveraging MS Office Suite, including advanced Excel and PowerPoint capabilities.
• Ability to think about the impact of decisions within Retail Store Operations.
• Consistently demonstrates strong executive presence.
• Consistent record of exceptional customer service skills in increasing larger scopes of responsibility.
• Deep understanding of Retail Store Operations at CVS, or in other like external business models
• Demonstrated track record of high performance.
• Travel- Ability, and willingness, to travel regularly, 25% of time, based on needs of the business.

Preferred Qualifications

• 10+ years’ experience of developing, implementing and executing programs.
• 10+ years of demonstrated successful leadership experience in a highly competitive multi-unit environment. Relevant sectors include retail, healthcare, and pharmaceuticals.
• 10+ years’ proven track record of influencing others with and without authority
• 10+ years’ experience building high-performing, successful teams developing key talent. Demonstrated passion for bringing new leaders along and helping them realize their ability to impact the business.
• 10+ years’ experience actively taking on issues in a decisive manner, while keeping broader department dynamics in mind and empowering your leaders to obtain results through building behaviors.
• 10+ years’ experience leading under pressure, adapting to changing dynamics in real time, and finding solutions that satisfy multiple ‘customers’ of the business.
• 10+ years’ experience understanding and breaking down highly complex situations to deliver impactful solutions in real time.
• 10+ years’ experience effectively demonstrating excellent verbal and written communication skills, very strong interpersonal and presentation skills.
• 10+ years’ experience collaborating effectively across different business functions, different perspectives, and different styles of leadership.
• 10+ years’ experience demonstrated ability to lead a large team and manage a multi-million-dollar business unit to achieve financial and business results.
• Experience working for a Fortune 5 company in retail operations, or something similar, for a retail pharmacy company.

Education
Bachelor's required, Masters/Advanced Degree Preferred

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.