Senior Analyst, Production Support
CVSHealth
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
Primary Job Duties & Responsibilities
- Communicates with various stakeholders, business owners, project managers, and senior leadership across the DDAT organization
- Assists management with department‑level reporting, including MOR updates, weekly status updates, and monthly organizational chart maintenance
- Provides SharePoint support, including document organization, updates, and access coordination
- Assists with the administration and documentation of production support strategies as needed
- Supports teams by documenting complex production issues and coordinating with developers, system administrators, and quality assurance teams
- Assists with SOX audits and tech debt management activities
- Tracks action items and follow‑ups from leadership and operational meetings
- Monitor shared inboxes or distribution lists and respond or route messages as appropriate
- Ensure compliance with internal policies, procedures, and records‑retention guidelines
- Proactively identify process improvements to enhance administrative efficiency
Required Qualifications
- Strong analytical thinking and problem‑solving skills
- Excellent written and verbal communication skills
- Experience creating PowerPoint decks for an executive‑level audience
- Proficiency with Microsoft Office tools, including Excel, Word, and Project
- Ability to work independently and manage multiple priorities
- Experience working collaboratively in a team environment
Preferred Qualifications
- Experience allocating resources and creating tasks in Clarity
- Experience supporting technology, data, or analytics organizations
- Familiarity with SharePoint and enterprise documentation standards
Education
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$46,988.00 - $112,200.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.