We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Hiring preference given to candidates residing on ET

Position Summary
The National Accounts Senior Account Manager (SAM) works as a team with Account Executives to maintain high service standards to grow & retain membership in an assigned book of business. Achieve cross-sell growth, retention targets & customer satisfaction levels.

Required Qualifications

• 5-10 years of individual cross sell, growth/retention targets and customer satisfaction levels.
• 5-10 years of creating collaborative partnerships with sales to develop a comprehensive growth strategy for assigned book of business that is aligned with customer’s objectives, financial position and employee benefit strategy while providing cross-sell opportunities and profitable revenue and growth to Aetna.
• Executes tactical components of the account team’s business plan for each customer. Demonstrates proactive ability to diagnose and fix root cause drivers of service problems.
• Develops and manages service plans in the most proactive and strategic manner possible, and finds new and innovate ways to show customers the value of the products and services they have purchased.
• Proactively identifies potential service issues and takes steps to resolve those service issues that arise.
• May leads and mentor account managers to resolve simple and complex issues and develop solutions proactively.
• Takes the lead on management of the integration of client’s and Aetna’s internal organizations, with full responsibility for ensuring a smooth installation that will be a building block to gaining the trust of key client personnel. • Educates customer on Aetna specific policies, product information, and procedures as well as industry issues and related current topics (e.g., HIPAA, health disparities).
• Insurance license for Life and Health Producer in residence state required within 90 days of hire

Preferred Qualifications

• 5-10+ years sales and/or account management experience. Proven track record of maintaining customer accounts through exceptional service.
• Must be detail oriented & able to multi-task.

Education:

Bachelor's degree or equivalent work experience

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$54,300.00 - $159,120.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 04/30/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.