We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

Establishes and maintains processes regarding billing and claims processing, insurance verification and authorization, revenue cycle management, compliance and documentation, as well as customer service and issue resolution. Reconciles and solves issues to ensure accurate billing, facilitate smooth revenue flow, maintain compliance, and provide satisfactory customer experiences.

What you will do

• Reviews and analyzes applications, forms, and supporting documentation to verify individuals' eligibility for healthcare programs or insurance coverage.

• Applies eligibility rules and regulations when evaluating information submitted by customers in support of initial or continuing eligibility determination.

• Compiles and evaluates information, calculating eligibility factors, and ensuring consistent and fair eligibility determinations.

• Escalates eligibility issues and updates member records in the appropriate database(s) to ensure accurate data.

• Conducts basic quality audits of eligibility uploads to ensure data integrity is clean, accurate, and consistent with specifications.

• Communicates regulations, rules, and policies to clients and apprises them of their rights, responsibilities, and eligibility for participation.

• Educates customers on basic program services and eligibility requirements.

• Coaches more junior colleagues in intellectual property techniques, processes, and responsibilities to help optimize eligibility reviews.

• Assigns tasks, sets performance goals, conducts performance evaluations, and provides training and educational development opportunities to team members.

Required Qualifications

• 2+ years customer service or client-facing experience in a fast-paced environment.

• Basic awareness of problem solving and decision making skills.

• Microsoft Office working experience.

Preferred Qualifications

• 3+ years in eligibility or other relevant background.

• Proficiency in processing accurate and timely Eligibility data.

• Experience in EDI (Electronic Data Interchange).

• Understanding of the PBM industry.

• Experience in a healthcare client facing role.

• Experience in a fast-paced environment.

• Knowledge of ANSI X12 834 Data Documents.

• Familiarity with RxClaim and/or AS400.

• Microsoft Excel experience.

Education

High School Diploma or G.E.D.

Bachelor's degree preferred.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$43,888.00 - $85,068.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 07/04/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.