We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Job Summary

The Manager of Business Analytics & Reporting is a senior individual contributor responsible for designing, developing, and delivering modern, AI-enabled reporting and analytical solutions across Specialty Mail Operations.

This role is designed for a versatile professional capable of independently owning the full analytics lifecycle—from SQL-based data validation and data modeling within Google Cloud Platform (GCP) through executive-ready Tableau dashboards and AI-assisted insight delivery.

This position plays a critical role in advancing reporting from static dashboards to continuous, automated, and well-governed insight delivery. It combines strong analytical judgment with cloud-based data expertise and emerging AI capabilities to enable timely, trusted decision-making within a regulated healthcare environment.

Key Responsibilities

Analytics & Dashboard Development

• Design, develop, and maintain enterprise-grade dashboards using Tableau
• Develop and optimize BigQuery-based datasets and views to support scalable analytics and reporting
• Apply best practices in data modeling, query optimization, and dashboard performance tuning
• Partner with business stakeholders to translate requirements into scalable analytics solutions
• Own SQL-based analysis and data validation within BigQuery and GCP environments as the foundation for all reporting and insight delivery

Data Modeling & Cloud Analytics

• Design and manage analytics-ready data structures in BigQuery, optimized for downstream Tableau consumption
• Define and standardize business logic, KPIs, and metric definitions within the data layer
• Partner closely with data engineering teams to influence upstream ETL design and ensure alignment to reporting needs
• Ensure efficient use of GCP resources through optimized query design and data partitioning strategies

AI-Enabled Analytics & Design

• Enable AI-ready data structures and datasets with clear naming conventions, metadata, and business-friendly definitions
• Support development of AI-assisted insight generation using modern tools and platforms (e.g., generative AI, conversational analytics)
• Design and validate AI-generated insights, ensuring outputs are accurate, explainable, and aligned with business context
• Guide the integration of AI capabilities into dashboards and reporting workflows, focusing on practical business use cases

Automation & Insight Orchestration

• Build analytics automation using GCP-native tools and SQL-based workflows
• Enable proactive insight delivery through automated queries, alerts, and scheduled reporting pipelines
• Design processes that support AI-assisted decision-making with human validation
• Reduce manual reporting and enable scalable, repeatable analytics solutions

Governance, Security & Compliance

• Ensure analytics solutions adhere to enterprise governance, data quality, and compliance standards
• Design reporting solutions that align with data access controls and security models within GCP
• Validate outputs against regulated data constraints, particularly within healthcare/PBM environments
• Apply responsible AI practices, including awareness of bias, hallucination risk, and validation requirements

Narrative & Insight Communication

• Translate analytical and AI-generated outputs into clear business narratives
• Explain the “why” behind trends, patterns, and data insights
• Frame insights appropriately for executive and operational audiences
• Ensure consistency between reported metrics, dashboards, and business definitions

Required Qualifications

• 5+ years of advanced Tableau expertise, including design of executive-ready dashboards, performance optimization, and scalable visualization design
• 3+ years of strong experience working with Google Cloud Platform (GCP), particularly BigQuery, for large-scale data analysis and querying
• 3+ years of strong command of SQL, independently performing analysis, validation, and issue resolution across multiple data sources
• 3+ years of demonstrated ability to exercise analytical judgment when validating dashboards, datasets, and AI-generated outputs—knowing when results are decision-ready versus investigatory

Preferred Qualifications

• Advanced Power BI expertise, including ownership of semantic models, complex DAX, and executive‑ready dashboards; sets quality standards and influences best practices
• Experience applying AI-enabled reporting capabilities (e.g., generative AI, conversational analytics, or AI-assisted insights) in production environments
• Experience in healthcare, PBM, or other regulated data environments
• Understanding of business process improvement, project management, and quality practices
• Experience designing scalable, governed reporting environments with strong emphasis on data standardization and “single source of truth” principles

Education

• Bachelor’s degree in data analytics, computer science or equivalent experience required

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$60,300.00 - $132,600.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 06/22/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.