We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

• Establishes key performance indicators (KPIs) and metrics to track progress, measure performance, and assess niche Medicare Conversion program and Call Center Innovation Lab initiative success.
• Implements novel processes (reporting, tracking) to monitor and analyze Connected Contact Center agent performance, Conversion program financial value, and provide insights and recommendations for optimization.
• Effectively collaborates with other Cross-Sell Business Analysts and Medicare Conversion program stakeholders to lead process improvement projects within our niche Medicare Conversions documentation, databases, and reporting (MA LIS, SPAP, CSNP, ISNP Conversions).
• Identifies opportunities to enhance processes, tools, and methodologies to increase Conversion portfolio performance and value.
• Collaborates with our sales team to improve the strategy on for our Medicare Sales programs.

Functional Tasks

• Updates Conversion Program reporting and distributes updated reports to involved Connected Contact Center stakeholders and requestees.
• Utilizes multiple reporting channels to maintain member enrollment and financial trackers for all Conversion Programs.
• Performs data/statistical analysis on Conversion Program performance to identify actionable opportunities for program improvement.
• Develops new reporting and database tools/methodologies to generate insights into Conversion Programs.
• Supports Conversions Team initiatives through presentation read-outs, reporting documentation, and status updates to leadership.
• Creation of PowerPoint presentations for our executive leadership team.
• Expand the use of AI and Automation into our conversion programs

Required Qualifications

• Working knowledge of problem solving and decision-making skills.
• Adept at collaboration and teamwork.
• Willingness to learn data integrity and quality skills, as well as data visualizations.
• Demonstrated experience using Microsoft Office Suite to solve complex projects or issues.
• Prior experience (education, work history, internships) utilizing data to produce analytical insights and solutions.

Preferred Qualifications

• Advanced skills with Microsoft Excel (formulas, lookups, visualizations, modeling).
• Prior experience with statistical and financial analysis (education, work history, internships).
• Prior experience (education, work history, internships) in healthcare industry.
• Demonstrated success dealing with ambiguity or uncertainty, and ability to learn quickly to understand and solve new problems.

Education

Bachelor's degree from a certified academic institution or a combination of education and professional work experience.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$60,300.00 - $159,120.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 06/10/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.