The HR Product Experience, Data & Reporting Lead is responsible for how CVSH’s HR technology, data, and information products come together to create a seamless, intuitive, and insight-rich experience for every colleague, manager, and HR team member. This role owns the HR technology portfolio as a product ecosystem with a relentless focus on colleague experience, data quality, and reporting excellence.

The Lead must be able to translate the needs of colleagues and the business into a connected product roadmap powered by trusted data and meaningful reporting. This role will champion and integrate technology processes into a global operational network, empower service providers, and establish accountability across the organization.

Responsibilities

HR Tech Product & Colleague Experience Design

• Own the HR technology product strategy, vision, and multi-year roadmap; treat HR technology as a connected portfolio of products rather than a collection of systems

• Lead colleague experience design for all HR digital touchpoints including portals, mobile, chatbots, manager tools, and AI assistants; ensure intuitive, consistent, and accessible journeys for all colleague personas

• Champion a product operating model within HR: outcomes over outputs, colleague-centered design, agile delivery, and continuous improvement

• Partner with HR COEs, HRBPs, and communications to embed experience research, journey mapping, usability testing, and feedback loops into product decisions

HR Product Owners: Workday, ServiceNow, Core Systems & Vendor Management

• Lead and develop the team of HR platform product owners across Workday, ServiceNow HRSD, and other core HR systems (payroll, talent, learning, benefits)

• Own the platform roadmaps for each core HR system, balancing functional enhancements, technical health, compliance, and release management

• Partner with IT to govern platform configuration, integrations, release cycles, and technical debt reduction

• Own the HR technology vendor relationship for strategic platform partners (Workday, ServiceNow, core HR systems), including executive sponsorship and roadmap influence, partnering with the HR Service Management Lead on day-to-day vendor management and performance

Business Product Owners

• Lead and develop the team of business-facing product owners aligned to agreed-upon HR domains

• Ensure business product owners translate COE and HRBP needs into clear problem statements, user stories, and prioritized backlogs

• Drive cross-product alignment so domain-level roadmaps ladder up to the enterprise HR product strategy and colleague journeys

• Coach product owners on outcome-based product management, experimentation, and data-informed decision-making

• Partner with HR COE leaders as the single product interface, providing transparency on demand, capacity, priorities, and delivery

Data Governance & Architecture

• Own the HR data strategy, governance framework, and logical data architecture across the HR technology ecosystem

• Define and steward HR data domains, standards, definitions, ownership, and quality rules

• Partner with enterprise DDAT, IT, Privacy, and Information Security on master data management, integrations, lineage, and controls

• Ensure HR data is fit for purpose for operational reporting, advanced analytics, AI/ML, and regulatory obligations

• Drive continuous improvement in HR data quality, completeness, and timeliness through governance, automation, and accountability

HR Reporting

• Own the HR reporting strategy, standards, and portfolio, from operational and compliance reports to executive-level reporting

• Lead the HR reporting team to deliver accurate, timely, and insight-rich reports that support HR, Finance, Audit, regulators, and business leaders

• Establish a single source of truth for HR reporting, reducing duplicate and conflicting data sets across the function

• Build self-service reporting capabilities for HRBPs, COEs, and people managers, enabling faster, more consistent decision-making

• Partner with DDAT, Workforce Analytics, and Finance to ensure reporting is aligned, reconciled, and trusted across stakeholders

Required Experience

• 10+ years of progressive experience in HR technology, product management, HRIS, or HR transformation roles

• Strong background in IT Services and/or IT shared services experience (e.g., consulting or previous leadership position) for a large and complex organization

• Demonstrated track record owning HR technology roadmaps and delivering large-scale platform initiatives (Workday, ServiceNow, or equivalent)

• Hands-on experience leading colleague/user experience design in an enterprise HR or digital product environment

• Experience deploying AI, generative/agentic AI, or advanced analytics use cases in HR

Education

• Bachelor’s degree in Human Resources, Information Systems, Computer Science, Business Administration, Design, or a related field (required)

Pay Range

The typical pay range for this role is:

$220,000-$320,000

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits