We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

Aetna is seeking a Senior Analyst, Business Analytics, to join the Service Operations Business Technology Solutions and Services team. In this role, you will support the development, implementation, and ongoing management of ePolicies. You will work with business partners across the organization to manage content updates, support projects, answer questions, and help keep ePolicies accurate, current, and easy to use.

Key responsibilities include:

• Support enhancements to ePolicies and related process improvements
• Partner with business areas to create, revise, and maintain ePolicy content
• Manage assigned projects from intake through completion with accuracy and timeliness
• Meet quality and turnaround time standards for all assigned work
• Maintain clear documentation of requested changes and updates in internal tools
• Review ePolicy content annually to confirm it remains accurate and relevant
• Keep business owner information current in internal tools
• Participate in cross-functional workgroup calls to identify needed ePolicy updates and help ensure changes are completed
• Research and respond to questions related to ePolicy content
• Use AI and other technology solutions to streamline workflows, improve content quality, and increase operational efficiency
• Contribute to a positive, collaborative team culture

Required Qualifications

4+ years of experience in claims, call center operations, customer service, or a related function

Experience using ePolicies

Strong written and verbal communication skills

Preferred Qualifications

Experience in Aetna Service Operations call and/or claim functions

Experience with Medicare Advantage and HRP

Ability to manage multiple priorities and adapt in a fast-paced environment

Strong interpersonal skills and the ability to build effective working relationships

Education

Associate degree, or a high school diploma/GED with equivalent relevant work experience

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$46,988.00 - $112,200.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 06/26/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.