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Account Director



Sales & Business Development
Philadelphia, PA, USA
Posted on Thursday, April 25, 2024

Company Description

What took you so long?! We’ve been waiting for you. Yep, you read that right. We are looking for you to bring your authentic self to work every day because we know that it’s not what you do that makes you different; it’s how you do it that makes you truly unique. And we’re not just saying it, our people think that too—helping us to be named an Ad Age Best Place to Work in 2022.

We know you are not your resume; we understand you are not your work, and we respect that you are so much more than a job description. You are you.

We’re interested in you—are you interested in us? Keep reading, and let us know.

At Razorfish Health, we are fueling the practice of modern medicine. RFH is built for the modern age of medicine. We have a deep commitment to science, technology, and innovation to help health care providers and patients make better connections for better outcomes. Our focus is on future trends and disruptors that will shape how medicine is practiced today, creating a healthier tomorrow.

We support that promise with 300+employees across three office locations in New York City // Philadelphia // Chicago and many remote employees. We have 12 team members with MDs, PharmDs, or PhDs, and 5 of the top 8 pharma companies on our roster.

Job Description

Key Responsibilities

  • Lead day-to-day client relationship on assigned brand
  • Contribute to the brand strategy and effectively influence the client to achieve brand objectives.
  • Be responsible for managing and leading the assigned account team

Agency Operations

  • Understand agency revenue and profitability model and ensure work is completed within budget by project. Determine budget needs; provide input to fee development. Vigilantly seek to optimize agency services and internal resources
  • Keep management informed of account status, problems, plans, and meetings and get senior management involved as needed.
  • Serve as team leader to both integrated agency team and to client. Provide assistance related to agency/team/management policies and practices
  • Advance best practices in agency process
  • Develop staff, mentor


  • Approach brand from holistic marketing perspective. Integrate emerging technologies into client recommendations
  • Have a comprehensive understanding of client's business and have a thorough understanding of industry business trends. Be alert to changes in clients’ marketplace. Have broad knowledge of what’s going on in the marketplace to offer solutions to clients
  • Cultivate relationships with appropriate thought leaders to help maintain solid knowledge of client’s business
  • Be an expert in multiple channels and audiences—enough knowledge to be able to act agnostically when making decisions on behalf of the client


  • Contribute to and drive the brand strategy. Take ownership of and communicate to the extended internal team, the overall client vision and the vision for all marketing programs for client’s business. Be sought as strategic leader by the team.
  • Core contributor to presentations, development of client of annual plans and significant interim programs
  • Be responsible for new business opportunities and driving growth on assigned brands

Tactics and Execution

  • Communicate strategy and tactical plan effectively. Ultimately responsible for flawless execution.
  • Provide clear strategic direction to agency team. Evaluate creative product against strategic direction and provide constructive feedback
  • Approach brand from holistic marketing perspective and look at all media and forms of digital marketing, communications, and advertising to develop outcomes that meet client objectives
  • Proactively coordinate and integrate across all agencies at BAL’s direction, as needed
  • Have a solid knowledge of Publicis Health businesses, offerings, and tools

Client Relationship

  • Own client relationships on assigned brands. Effectively manage day-to-day business and interactions
  • Very client facing. Outstanding client service and relationship building. Proactively manage relationship with clients and seek opportunities to strengthen/build new relationships as needed
  • Seek opportunities to showcase agency work among current and prospective clients
  • Find opportunities to grow business within current accounts and into new accounts
  • Be and be seen as point person for mid-level to senior clients
  • Have excellent presentation skills
  • Demonstrate ability to adapt to various client corporate cultures
  • Solve client issues and independently moderate conflicts with significant complexity and political sensitivity


  • Candidate must have solid consumer healthcare experience
  • Proactive and action oriented. Great multitasker
  • Exhibits integrity and trust
  • Exhibits self-development
  • 4+ years of experience managing others

Additional Information

The Power of One starts with our people! To do powerful things, we offer powerful resources. Our best-in-class wellness and benefits offerings include:

  • Paid Family Care for parents and caregivers for 12 weeks or more
  • Monetary assistance and support for Adoption, Surrogacy and Fertility
  • Monetary assistance and support for pet adoption
  • Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance
  • Tuition Assistance
  • Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more
  • Matching Gifts programs
  • Flexible working arrangements
  • ‘Work Your World’ Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility)
  • Business Resource Groups that support multiple affinities and alliances