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SVP, Client Services Lead



Customer Service
New York, NY, USA
Posted on Friday, June 7, 2024

Company Description

About Digitas Health

Digitas Health is the Agency of Now: the first global connected-health agency, purpose-built for marketing today. Digitas Health specializes in helping health brands navigate a complex and shifting media environment to create deeper, more relevant connections with their consumer and professional customers. With offices in Philadelphia, New York, San Francisco, and London, it is a member of the world’s largest healthcare communications network, Publicis Health. As a member of this elite network, Digitas Health is also a member of the Paris-based Publicis Groupe S.A. (Euronext Paris: FR0000130577), the world’s third-largest communications group, second-largest media counsel and buying group, and a leader in digital communications.

Web: www.digitashealth.com | Facebook: www.facebook.com/digitashealth | Twitter: www.twitter.com/digitas_health

Job Description

Senior Vice President, Account Director

We’re searching for a Senior Vice President, Client Services Lead who will manage the client relationship, partner with senior leadership on high-level strategy and use their deep web knowledge to ensure strategic deliverables.

Tasks and responsibilities include:

· New Business (50%)

  • Leads and participates in client pitches and presentations o Identifies and seeks new business opportunities while maximizing existing business accounts

  • Develops and presents new business pitches as assigned by the Managing Director

  • Generates new business products and services to meet client needs and provide additional revenue opportunities

· Client Operations (30%)

  • Participates in the overall organizational operations, including issues management, capacity planning, infrastructure development, resourcing, etc to support new and existing customer needs.

  • Provides comprehensive and proactive communication of critical business issues (including but not limited to changes in account activities) and their impact on budget and/or forecasts to senior leadership

  • Develops accurate and timely revenue budget and forecasts that meet and/or exceed established targets o Acts as a senior resource for client through all client marketing strategies (proposals, new ideas, tactical plans, etc) by providing clients with high-level counsel and strategic advice with respect to their associated brands

  • Generates product strategy, scientific position and branding supporting fully integrated offerings, including digital

  • Actively seeks new assignments and revenue opportunities in collaboration with the Vice President

· People Management (20%)

  • Mentors a high performance account management team through visibility, accessibility, communication and best practice coaching.

  • Actively participates in recruitment and development of direct team members (and others within Company as appropriate)

  • Supports the VP, Account Director in the development of strategic and creative input to their respective client programming initiatives

  • Responsible for adhering to all Publicis policies and procedures


To qualify, you’ll need:

  • Four year degree

  • 12+ year’s experience

  • 8 years of leadership experience in integrated marketing programs and client relationship management with a digital scope

  • Should have experience in managing digital transformational accounts and delivery of omnichannel projects

  • Creative agency and pharma experience, specifically HCP, strongly desired

  • Effective presentation, training and client-facing skills

  • In depth communication and written skills

  • Strong analytic and strategic abilities

  • Candidate must be open to travel as needed

Additional Information

All your information will be kept confidential according to EEO guidelines.

Compensation Range: $167,000- $299,500 annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. For this role, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 07/17/2024.