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Project Manager, Media Operations



Marketing & Communications, Operations
New York, NY, USA
Posted on Thursday, January 13, 2022

Company Description

As the leader in digital and interactive communications, The Publicis Groupe is the world’s 3rd largest communications group. With over 60,000 employees across the globe, The Publicis Groupe focuses on changing the conversations about brands to give them sustainable growth in an era of empowered consumers. Our brands include Publicis and Publicis Modem, Vivaki with Digitas and Razorfish, Denuo and the Vivaki Nerve Center, Leo Burnett, Saatchi & Saatchi, Starcom Mediavest Group and Zenith Optimedia, just to name a few.

Re:Sources is the backbone of Publicis Groupe, the world’s third-largest communications group. Formed in 1998 as a small team to service a few Publicis Groupe firms, Re:Sources has grown to 4,000+ people servicing a global network of prestigious advertising, public relations, media, healthcare and digital marketing agencies. We provide technology solutions and business services including finance, accounting, legal, benefits, procurement, tax, real estate, treasury and risk management to help Publicis Groupe agencies do what they do best: create and innovate for their clients.

In addition to providing essential, everyday services to our agencies, Re:Sources develops and implements platforms, applications and tools to enhance productivity, encourage collaboration and enable professional and personal development. We continually transform to keep pace with our ever-changing communications industry and thrive on a spirit of innovation felt around the globe. With our support, Publicis Groupe agencies continue to create and deliver award-winning campaigns for their clients.

The company is a premier shared services company serving the financial, technological and administrative needs of U.S.-based business units of the the world’s fourth largest Communications company. With 2020 revenues of nearly 9 billion Euros, the parent company specializes in Advertising, Digital, Media buying and consultancy. The parent company is present in over 100+ countries on 5 continents, with 80,000 employees.

The company was the first and remains the largest shared services operation in the communications industry in the United States. Founded in 1997 and headquartered in New York City, it provides highly effective support services in the areas of finance, administration, transaction processing and Information Technology.

Job Description

As a Project Manager, you'll lead projects and provide support for various initiatives and any associated media process transformation projects. You may be involved in multiple projects or initiatives, working across the whole project lifecycle, researching new projects, business process changes, configuration changes or system modifications. It includes a wide variety tasks allowing you to gain exposure and hands on experience in end to end Project Management across multiple business disciplines. You should have exceptional organizational skills and the ability to work in a fast paced environment balancing multiple tasks and priorities.

Strong communication skills are required as this role will frequently be working with agency management stakeholders, cross team business leads, and vendors. Understanding the level of communication needed and the ability to tailor communication as needed is necessary.

Roles and Responsibilities

  • Works under general direction
  • Uses discretion in identifying and resolving complex problems and assignments
  • Usually receives specific instructions and has work reviewed at frequent milestones
  • Determines when issues should be escalated to a higher level
  • Applies methodical approach to problem definition and resolution
  • Understands and uses appropriate methods, tools and applications
  • Demonstrates an analytical and systematic approach to problem solving
  • Collaborate with cross functional project team members (ReSources, Pub Media, Groupe, vendor) and lead the creation of detailed project plan based on defined approach
  • Manage project activities across ReSources
  • Supports
  • Work with ReSources FP&A team to provide project budget and budget status
  • Define and prepare executive weekly status reporting, using fact based KPIs and escalated issues tracking
  • Coordinate and manage system functionality testing required by ReSources
  • Work with selected vendor and Pub Media on data migration strategy and plan
  • Coordinate work required by ReSources to perform data mapping between legacy and target system
  • Identify near-term workarounds required within ReSources and Pub Media and work with functional leads to manage and execute workarounds
  • Work with project team to define a business cutover/transition plan, including how we may need to work with two systems during transition period
  • Assist vendor with training and change management planning, and help ensure we have a successful strategy and plan, including post go-live support plan
  • Work with vendor to oversee training and change management execution



Media Operations Knowledge:

  • 3-5 years of experience with Media operations and processes
  • Detailed understanding of Media financial processes and system functionality (invoice processing, reconciliation, discrepancy resolution, payment processing, billing)
  • Detailed understanding of best practice KPIs and media system reporting

System Implementation and Project Management:

  • 5 years of Project Management
  • Detailed understanding of system implementation processes (RFP selection, requirements gathering, testing, data migration, training and change management)
  • Experience with project budget management, Clarity and/or Microsoft Project skills a plus
  • 1 year managing team activities
  • Strong communication skills
  • Exposure to PMBOK methodologies
  • Proficient in the use of Microsoft Suite products


Analytical/Problem Solving

  • Determines scope and objectives of specific research efforts
  • Ensures relevance, reliability, and validity of data collected
  • Asks a series of probing, detailed questions to define root causes and underlying issues of a problem or situation
  • Articulates patterns and relationships between issues or between components of a specific issue
  • Evaluates recommended solutions by identifying costs and benefits of each
  • Defines the business case for choosing one solution over several others
  • Defines, creates, or modifies systematic approaches to solving problems
  • Defines complex problems in terms of relationships, connections, and underlying themes

Business Acumen

  • Has basic understanding of advertising and media and of the development activities that support the brand partners
  • Uses industry terminology accurately
  • Identifies key roles and processes within an advertising and media organization

Team Work

  • Utilizes the diverse perspective of others to create a better outcome
  • Communicates priorities to other team members
  • Effectively balances personal and team goals
  • Addresses difficult situations or conflict effectively with others
  • Accepts both leadership and support roles on teams
  • Supports team decisions even when they differ from personal opinions
  • Considers how personal actions may impact others and acts accordingly
  • Requests performance feedback from other team members
  • Resolves conflict among team members by showing respect for all sides while working toward a mutually agreeable solution
  • Builds inter-team relationships
  • Provides team building ideas – opportunities
  • Mitigates the challenges of virtual teams
  • Influences others to support team objectives
  • Works as well as builds opportunities to improve relationships in different locations and develops a plan to accomplish
  • Volunteers for committees, virtual teams, and task forces


  • Tailors communication to the style of how the audience likes to receive information
  • Writes formal communication and non-routine reports clearly and effectively using appropriate style, grammar and tone
  • Prepares an executive summary for longer reports and other documents
  • Presents statistical information in an appropriate graphic format (e.g., table, pie chart, etc.)
  • Explains complex technical issues so that they are understood by the reader
  • Effectively uses examples and analogies to illustrate key points that are difficult to grasp
  • Provides constructive editorial review on documents prepared by others
  • Communicates difficult messages in a straightforward, honest and candid manner
  • Engages comfortably and appropriately in light conversation; knows when and how to use humor, irony, anecdotes and a variety of speech styles to create intimacy and rapport
  • Articulates technical, complicated and/or sensitive work issues in a succinct manner
  • Anticipates issues that the intended audience has and addresses them
  • Develops organizational standards and templates for documents written by others within the organization

Results Driven

  • Develops both short and long-term plans that are appropriate, comprehensive and effective for meeting goals
  • Identifies stretch goals for critical initiatives/ activities
  • Sets challenging, but realistic, goals for self and others
  • Holds self and others accountable for achieving results
  • Maintains others’ focus/interest on completing a challenging assignment/project
  • Monitors the performance of others and brings performance issues (positive and negative) to their attention
  • Identify and acquire talent and resources needed to fulfill commitments
  • Involves others in adapting approaches to changing circumstances
  • Establishes priorities and metrics for key areas of responsibility
  • Removes obstacles to goal achievement
  • Provides an “early warning” to others when progress is not being made in a timely manner
  • Develops contingency plans for ensuring that important objectives are met
  • Sets challenging goals that are linked to business goals
  • Proposes solutions to obstacles as they arise
  • Takes risks that are appropriate for achieving a particular result
  • Effectively balances short and long-term objectives
  • Delivers quality results above and beyond expectations for the task at hand
  • Makes recommendations for potential courses of action that include an assessment of risk


  • Able to own multiple issues and tasks, giving regular status updates to management
  • Holds self and others accountable
  • Drives to meet and frequently exceed expectations
  • Demonstrates a professional sense of urgency, as well as resiliency in accomplishing a goal despite challenges and changing priorities
  • Develops training solutions to improve skills or processes in an effort to ensure that the same issues don’t arise again
  • Anticipates roadblocks and identifies ways to eliminate them

Customer Focus

  • Ensures that all customer requirements are met in the normal course of business
  • Seeks to gain a clear understanding of the current problems and situations faced by customers
  • Accommodates customer preferences and extra requests whenever possible
  • Resolves customer complaints in a timely manner demonstrating a high level of commitment to meeting customer satisfaction
  • Investigates the underlying causes of common customer service problems and takes steps to eliminate them
  • Clearly communicates realistic expectations to customers of his/her ability to satisfy their requests
  • Finds new and imaginative ways to address customer needs when standard approaches and available resources are insufficient to meet all of these needs
  • Rewards and recognizes team members and other staff who demonstrate customer service standards above and beyond the average

Building Relationships

  • Welcomes other viewpoints and draws new insights from a diversity of opinions and perspectives
  • Maintains personal regard and a considerate attitude toward all business associates; does not tolerate unfair or discriminatory treatment of anyone
  • Responds appropriately to others' concerns
  • Solicits feedback from others for ways to improve working relationships
  • Establishes and maintains productive working relationships based on trust and mutual respect
  • Partners with customers and works closely with them to ensure that they are getting the service that they need

Adaptability to Change

  • Suggests ideas for improving work processes to senior staff
  • Willing takes on new job responsibilities
  • Identifies to manager areas where job duties may need to change in order to meet new objectives
  • Accepts opportunities for cross-training or learning new skills
  • Adjusts schedules and tasks, when necessary to make things work
  • Manages emotions when change efforts become stressful

Continuous Improvement

  • Carries out corrections to problems according to established guidelines
  • Adheres to conventional ways of thinking to improve performance
  • Suggests solutions to problems for the work processes that they have direct responsibility over
  • Accepts responsibility for own mistakes and takes action to not repeat them
  • Participates in discussions regarding process improvements

Additional Information

All your information will be kept confidential according to EEO guidelines.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) currently in this position. Employee(s) will be required to follow any other job related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.

This document does not create an employment contract, implied or otherwise, other than an "at-will" relations.