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Service Now HR Analyst



IT, People & HR
Durham, NC, USA · Merrimack, NH, USA
Posted on Wednesday, May 15, 2024

Job Description:

This role will be a key player on the Enterprise HR / Payroll Platform team, supporting ServiceNow. You will be part of a team focused on increasing efficiency and transforming the internal case management tool through technology. You be focused on the enhancements of ServiceNow and will collaborate with business and technology partners to solve issues, deliver enhancements, and provide on-going support in an Agile environment.

The Role

The ServiceNow HR Analyst will be a part of a team that will manage day to day enhancements and fixes. This role will facilitate the requirements, design, testing, and delivery of projects and system enhancements while representing stakeholder interests. Your role will also ensure the accurate collection, control, processing, and maintenance of confidential employee record data. This position will have the opportunity to work across many different Fidelity teams.

The Expertise and Skills You Bring

  • Bachelor’s degree or equivalent work experience
  • A minimum of 3-5years Business / Systems Analyst experience
  • 4+ years ServiceNow configuration experience
  • Experience in Human Resources a plus, but not required
  • Experience with requirements definition, documentation, and refinement
  • Experience with end to end test planning and execution
  • Strong analytical and problem-solving skills, with high attention to detail
  • Strong written and communication skills
  • Excellent interpersonal skills
  • Experience in a fast paced, agile environment
  • You are analytical, technical, problem-solving and communication skills are a key strength
  • You are highly organized and have a strong ability to prioritize and work under tight deadlines
  • You understand the importance of being detail oriented complemented by a high degree of accuracy
  • You have experience with configuring ServiceNow
  • You have a keen ability to build and influence relationships
  • You are a self-motivated team player with the ability to work independently
  • You have good business judgment and ability to maintain confidentiality of all data
  • Your attention to detail consistently generates high quality output is a priority in your daily work

The Value You Deliver

  • Manage end to end implementation of ServiceNow enhancements and defects
  • Research and advise on existing and upcoming capabilities of ServiceNow
  • Research and implement solutions to incidents and requests
  • Update standards and procedures documentation as required
  • Coordinate & Publish HR Knowledgebase articles
  • Creation of automated test scripts to be used for future upgrade releases
  • Leverage thorough understanding of business process and system processes to make recommendations and propose technical/non-technical solutions to meet business requirements
  • Building trust and leveraging solid working relationships with key business partners
  • Seeking opportunities to proactively provide value-added insight and looking for continuous improvement from our business partners.