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Early Career Customer Service Associate - Omaha, NE area ONLY



Customer Service
Lincoln, NE, USA · Omaha, NE, USA · Papillion, NE, USA
Posted on Tuesday, June 4, 2024

Job Description:

Early Career Customer Service Associate – Omaha, NE Area only

Are you looking for a career where you will make a difference in people’s lives while primarily working from home?

If so, consider joining our customer service team. We’re hiring great people with a passion for helping others, who live within 60 miles of the Greater Omaha metro area.

Our Career Development experience is a springboard to an amazing career in which you change the lives of customers! Along with the Fidelity benefits and support we provide; it could change yours as well. Here are a few featured benefits (not all benefits are listed) Maternal and Parental Leave, Tuition Reimbursement, Student Loan Assistance, 401(K) with match, Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Paid Time off, Commuter Benefit Program, Backup Dependent Care, Charitable match, Concierge Services, Wellness Program, and Fitness Reimbursement.

In this Customer Service role, you will help customers feel more confident, make clearer decisions, and achieve their own financial dreams. You will assist with a broad range of needs including answering questions about their account balance and helping to make withdrawals, transfer funds, or find resources. We commit to investing in you by strengthening your skills, experiences and connections that will help advance your career at Fidelity.

Make an Impact By

· Establishing rapport and showing empathy with customers, making them feel valued

· Effectively using internal resources (e.g. computer systems, online resources, and business partner relationships) to arrive at the right solution for the client

· Demonstrating excellent customer service skills with perseverance to resolve issues and processing transactions accurately

· Defining a problem clearly and raising concerns when necessary

· Taking initiative for acquiring the expertise and knowledge to effectively resolve customer issues

· Assisting customers with professionalism while following measurable business goals

The Expertise and Skills You Bring

· Having a degree or customer service experience is helpful. If you don’t have a degree, but would like to pursue one, Fidelity offers tuition reimbursement programs that can help you further your education.

· Listening and empathy skills to support the challenges of our diverse customers

· Excellent communications skills (both written and verbal) supporting customers through potentially multiple channels (e.g. email, live chat, etc.)

· "Of service" attitude towards others and being a supportive teammate

· Personal computer proficiency – can type 40 words per minute and pass a standard English grammar test

· Pro-active problem-solving skills

· Ability to manage challenging situations and conversations via voice or digital channels

· Utilizing effective questioning to uncovering hidden customer needs

· Identifying the actions needed to obtain positive outcomes


Monday – Friday, 40 hours per week (Must have open availability from 7:30am to 11:00pm CST). Overtime hours are encouraged during peak call periods.


Click to learn more about Training Opportunities at Fidelity (opens in a new tab) and how we support our associates