Job Description:

Are you passionate about leveraging varied analytical techniques and data sources (e.g., customer attributes and behaviors, digital interactions, transactional activity, and business financials) to drive strategic insights and optimize customer experience? If yes, we want you to join our upbeat and hardworking team and make a real-world difference for Fidelity’s 36 million individual investors.

The Team

We are looking for an accomplished, collaborative, and creative analytics professional to join the Advanced Analytics and Customer Insights team, supporting Fidelity’s Digital Channels. Your subject matter expertise in analytics will play a critical role in optimizing a personalized digital experience for Fidelity’s clients.

The Expertise and Skills You Bring

• 10+ years of proven experience influencing strategic business decision making through analytics and insights
• Highly skilled with digital analytics tools (e.g., Adobe Analytics, Adobe Target, Contentsquare), database querying (e.g., SQL, Snowflake), and data visualization (e.g., Tableau, Kibana)
• Outstanding verbal/written communication and presentation skills
• Working knowledge of programming languages (Python, R) a plus
• MBA or an MS degree in a quantitative / technical field such as Engineering, Economics, Statistics a plus
• Proven track record presenting to senior executives—delivering meaningful insights through data and presenting sophisticated analyses and research findings in a simple, clear, and meaningful way

• Immediately able to deploy industry leading analytics and research approaches
• Exemplify passion for your work, operating with a sense of purpose that motivates the entire team
• Natural intellectual curiosity and initiative for learning new skills and capabilities

The Value You Deliver

• Bringing an analytical approach and versatile set of business analysis, data analysis, analytic and technical skills to generate a deep understanding of our customers
• Empowering customer experience and product development teams with meaningful insights to enable objective, informed decisions
• Formulating and implementing learning agendas, raising strategic and provocative questions that stretch the thinking of the team
• Driving a culture of experimentation (including hypothesis generation, testing strategy/design, and test implementation) to personalize and optimize the client experience
• Continuously improving data analytics and insights capabilities and spreading that knowledge and expertise throughout the organization

Certifications: