Job Description:

Fidelity Enterprise Infrastructure is currently hiring a Data Center Technician IV for the Data Center and Colocation Operations team. Main responsibility of this role is to coordinate technical implementations in the Fidelity test lab, as well as support services across several different platforms including telephony, network infrastructure (LAN/WAN/SAN), server hardware and storage devices. As a senior member of the Data Center Operations team, the successful applicant will create and influence a variety of data center activities including the capacity required for new data center installations, the completion of the availability zone buildouts and decommissioning activities related to above mentioned platforms. The candidate will have the expertise to cable, label, and test server & network connectivity (fiber and copper) to the devices, as well as diagnose and correct issues related to the supported platforms is essential. Additional responsibilities include critical space management, project coordination, asset management/inventory control and strict alignment to change and incident management policies. This role will be Monday through Friday 8 to 5. This role is 100% on site.

The Expertise You Have and The Skills You Bring

• High School Diploma/4 Years of College

• 6+ years data center support

• Proficient level of experience with enterprise data center facilities infrastructure including Power/Cooling/Fire suppression/Security-Access Controls

• Solid working knowledge of TCP/IP networking protocols, WAN, LAN, SAN, voice technologies

• Expertise with racking, stacking, cabling, and labeling of servers and industry standards.

• Proficiency in structured cabling concepts and practices are required for the role as many projects and initiatives will entail physical layer implementation.

• Good interpersonal skills and ability to manage several priorities in a rapidly changing environment.

• The ability to influence at all levels of the data center operations organization.

• Ability to mentor and upskill more junior team members.

• Experience with using telecommunications test equipment, specifically Fluke network testers, Network analyzers, carrier circuit test gear capable of Ethernet/DWDM/SONET and cable media testers.

• Creating and maintaining Visio elevations and CAD drawings on a regular basis as required.

The Value You Deliver

• Data Center infrastructure support and problem resolution of complex hardware & software issues across several platforms.

• Lead the design, installation, and decommissioning of IT equipment – Includes creating project plans (network connectivity, port turn up, DNS…), asset management, physical rack/stack of equipment, initial device configuration, physical layer connectivity.

• Critical space planning – Ensure proper placement of IT equipment based on environmental factors and IT dependencies.

• Change and incident management coordination.

• Collaboration with critical EI partners and facility engineering team to ensure the timely delivery of IT equipment and infrastructure.

• Asset/Inventory management – Track and document all IT assets in CMDB tool throughout device lifecycle.

• Participate in physical layer telecom connectivity and structured cable plant design.

• Assist in developing department policies, procedures and maintaining the DCOPS knowledge management site.

• Lead project initiatives outside of BAU activities.

Certifications: