Job Description:

As a Lead Regional Support Analyst, you will be responsible for project management in the Investor Center/Remote Office space, including technology rollouts, new site openings, remodeling, or relocation of Investor Centers, etc. The qualified candidate is proficient in project planning, establishing milestones / schedules, maintaining and reporting project status, and interpersonal skills. experienced in working with virtual teams, spanning multiple time zones. We are a highly motivated group of skilled Project Implementors that bring to our firm a team of excellence to meet all challenges presented.

The Expertise You Have and The Skills You Bring

• BA/BS (technology related discipline is a plus) or equivalent.

• Project Management certification (e.g. PMP) is a plus.

• 5+ years managing technology projects, preferably in the Financial Services industry.

• Strong interpersonal and influencing skills.

• Comfortable with, and experience of, running technical projects.

• Outstanding project management skills, with experience managing multiple projects.

• Ability to work independently and in a team environment, to deal with constant change, and to participate in continual processes of improvement.

• Experience working in an enterprise AD environment.

• Experience installing software, patches, software updates on desktops and laptops.

• An understanding of TCP/IP communications protocol.

• Knowledge of Low voltage telecommunications technologies.

• An understanding of Cisco IOS system administration a plus.

• An understanding of Phone systems a plus.

• An understanding of Scrum a plus.

• Under minimal supervision, coordinate project schedules and assignments for multiple projects.

• Oversee the health and success of Remote Offices programs/ projects small to large.

• Creating and maintaining project plans to track projects and maintenance items.

• Run regular meetings with the team to review and prioritize maintenance items.

• Manage project scope effectively.

• Provide regular formal and informal updates to both technology and business management.

• Partner with sponsors within the technology and business units, effectively managing positive relationships and open communication.

• Collaborate with partners/vendors to define project schedules, assumptions and dependencies, issue resolution, and risk management.

• Maintain status of the project by proactively monitoring the activities of team members and leads.

• Communicate project plan information, objectives and deliverables to the team.

• Provide guidance and training to enable other project team members to meet/exceed expectations.

• Research innovative software and hardware solutions to improve management and maintenance of the environment, present to manager and team members these ideas and solutions.

• Troubleshooting Win 10-11 based desktop and laptop computers, OS X based laptops, iOS tablets, phones and desktop peripherals including printers, headsets, displays, etc.

• The hours for this position will be flexible to cover planned or unplanned events which may include nights and or weekends.

Certifications: