Job Description:

Director, Accounting Production Support & Data Management

The Team

As the Director of Production Support & Data Management in Corporate Accounting’s Central Team, you will lead the team responsible for the first-line support of Accounting’s technology applications. This includes the current on-prem Oracle ERP system, all associated integrations, data management, business analysis, as well as our SaaS reconciliation, reporting, and consolidation tools. In this role, you will ensure systems are functioning as expected, service tickets are resolved quickly, and communication of issues and resolutions is delivered in a timely and transparent manner. To deliver these results, you will partner with Accounting and the Corporate Technology Group (CTG) to help define and execute our technology roadmap, prioritize, test, and deliver solutions, and provide outstanding service to our customers.

The Value you Bring

• Continuously evaluate and manage technology and vendor solutions across Corporate Accounting and act as the point of contact for existing technology solutions, data integrations, and support
• Lead team of associates that manage the day-to-day production support operations and business analysis for Accounting technology tools and associated integrations
• Own the relationship with CTG including partnering on the support for strategic initiatives, backlog prioritization, support ticket escalations, system performance, application management and license renewals, etc
• Upskill the Central Team on Accounting data, data structure, and data flow and associated tools
• Seek, track, and evaluate ongoing feedback from Accounting associates and business partners to identify areas of improvement from a product support and data perspective.
• Work closely with the Director, Technology Strategy and Planning to test new solutions and monitor, analyze, and asses new product releases
• Develop and maintain metrics to assess the overall success of all technology and vendor solutions, track impact, and assess service and support satisfaction from associates.
• Oversee business requirements gathering, analysis, and documentation
• Lead the team through regression/ functional testing for new technology and integrations
• Ensure all processes, controls, and procedures are documented by the team and up to date as processes and technology change

The Expertise and Skills You Bring

• Bachelor’s degree in Accounting, Finance, or Information Technology
• 8+ Years working in an accounting, finance, or information technology function with a deep understanding of Finance and Accounting systems and processes
• 5+ Years of Production Support experience with ERP/EPM Systems (Oracle experience preferred) and SaaS applications preferred
• 5+ Years of data management experience including data governance, data glossaries, and data flow mapping and analysis preferred
• Demonstrated knowledge of business analyst techniques, for example: benchmarking, business rules analysis, risk analysis and user stories, user acceptance testing and product documentation
• Agile mentality: experience with Jira, Confluence, or similar Agile backlog management tool
• Familiarity with SQL preferred
• Strong leadership skills with an ability to lead with empathy to resolve conflicts
• Ability to work with multiple cross-functional business partners in Audit, Risk, Procurement, Billing and Technology
• Customer-centric mentality and a strong advocate for solving problem
• High degree of attention to detail and a strong sense of urgency
• Outstanding listening, communication, and facilitation skills
• Proven analytical, critical thinking and problem-solving skills
• Proven time management and organizational skills; able to balance multiple competing priorities
• Ability to clearly articulate product vision and features
• Ability to participate in technical discussions, help make technical trade-offs, and set criteria for Minimum Viable Product (MVP)
• Ability to find opportunities to innovate and take thoughtful risks to get the work done better and faster
• Negotiation, influencing and enterprise navigation capabilities
• Passion for coaching and empowering team members

Certifications: