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Principal Systems Analyst

Fidelity

Fidelity

IT
Westlake, TX, USA
Posted on May 21, 2025
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Job Description:

Position Description:

Scales digital platforms to power customer experiences using RESTful and GraphQL interfaces. Organizes and streamlines data to facilitate business decisions using data visualization tools - Tableau and Power BI. Designs, builds, and tests Application Program Interfaces (APIs) using Postman, Insomnia, and Datadog. Provides digital solutions using Unified Modeling Language (UML) work products -- using case diagrams and activity diagrams -- in conjunction with Web API technical documentation in JSON and XML. Performs business, data, or system analysis and program management of enterprise-wide initiatives (digital platforms of self-service APIs, tools, services, knowledge, and support). Defines project scope to maintain and improve brokerage services in the areas of customer information, account opening, and customer management sub domains. Develops digital capabilities for a cohesive customer experience across products and channels, by focusing on customer needs, emerging technology, financial trends, and enterprise goals.

Primary Responsibilities:

  • Proposes modifications and improvements based on user need.
  • Collaborates to improve performance and scalability of applications.
  • Collaborates across product areas to craft and validate ideas for digital capabilities.
  • Assists with key decisions on platform roles and practices.
  • Synthesizes customer needs, emerging technologies, and financial trends into business strategies.
  • Schedules and conducts requirement gathering workshops to elicit requirements according to enterprise best practices.
  • Analyzes information to determine, recommend and plan API contract solutions for REST and GraphQL.
  • Documents user interface requirements, system requirements, cross-application dependencies, and business rules in Confluence, Swagger, Share Point, and Mural.
  • Collaborates with QA teams to ensure successful delivery of digital products, primarily focusing on Test Data Management (TDM).
  • Assists with program management on cross-business unit initiatives, including alignment with architecture.
  • Expands the usage and integrity of business capability APIs powering customer experiences.
  • Mentors junior team members.

Education and Experience:

Bachelor’s degree (or foreign education equivalent) in Computer Science, Engineering, Information Technology, Information Systems, Mathematics, Physics, or a closely related field and five (5) years of experience as a Principal Systems Analyst (or closely related occupation) performing development for the real-time analytics application using Big Data technologies.

Or, alternatively, Master’s degree (or foreign education equivalent) in Computer Science, Engineering, Information Technology, Information Systems, Mathematics, Physics, or a closely related field and three (3) years of experience as a Principal Systems Analyst (or closely related occupation) performing development for the real-time analytics application using Big Data technologies.

Skills and Knowledge:

Candidate must also possess:

  • Demonstrated Expertise (“DE”) enhancing the existing applications and products and developing next generation applications by following UML standards and using visualization tool Visio, near real-time data analytics and Business Intelligence (BI) analytics tool -- Tableau, Grafana, or DataDog.
  • DE writing SQL queries and scripts to extract data from large data sets within RDBMSs Oracle or MySQL; writing stored procedures to insert and maintain data using Informatica, SQL, or T-SQL/PLSQL database queries; performing data transformations using Informatica; and developing and staging data analysis reports using Power BI, WebFocus, or Grafana.
  • DE gathering business requirements for business processes or standard operating procedures using Six Sigma method and using abstracted RESTful API or GraphQL based platforms over distributed recordkeeping systems; performing technical analysis or configuration of data for customer servicing using Tableau dashboards; and translating technical analysis for project teams using Miro, JIRA, and JIRA Align.
  • DE supporting enterprise-level initiatives using Confluence, Miro board, and Swagger platforms; requesting and validating Web services and RESTful APIs using Postman or Insomnia; providing technical support to a product portfolio using ServiceNow; and participating and leading Agile and Scrum ceremonies using JIRA and JIRA Align.

#PE1M2

#LI-DNI

Certifications:

Category:

Information Technology

Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.

Company overview

At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process.

If you would like to request an accommodation, please contact us at:

accommodations@fmr.com

Apply

Join us

At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.

Fidelity's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).

We invite you to Find Your Fidelity at fidelitycareers.com.

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com, or by calling 800-835-5099, prompt 2, option 3.

At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.

Benefits
Learning & development
Culture

Benefits that adapt to everything life sends your way

401(k) with company match

Medical, dental, vision and prescription drug coverage

16-week maternity leave & 12-week parental leave

Student loan assistance

Fidelity is invested in you

Committed to Professional Development

At Fidelity, we are constantly adapting to the changing needs of our customers, new technologies, and better ways of working. And we empower our employees to do the same, with an emphasis on developing skills and connections that will help propel you forward in your career while being able to make an impact for Fidelity’s customers around the world.

We offer a wide range of options for professional development including online, in-person, and mentor driven solutions. Special interest and networking groups are also part of our culture of empowerment, personal and professional enrichment, diversity and inclusion, and knowledge sharing.

Continuing Education & Training

  • Assess, build, and align your development plan through resources like our skill-building classroom and online courses.
  • Video-based training for technology, leadership, management & more.
  • Ongoing skills development and coaching opportunities.
  • Paid training with a facilitator who is dedicated to your onboarding and will track and evaluate your progress, giving you strategies to improve.
  • A range of talent development programs to support career mobility.

Mentoring

  • Utilize the skills of experienced leaders to enrich your career.
  • Dedicated mentors to help you grow into new areas of Fidelity’s business as you develop new skills.
  • An open atmosphere of knowledge sharing and collaboration.
  • Opportunities to pay it forward, sharing the knowledge you develop and as you help others define how they want their career to take shape.

Our Commitment to Diversity and Inclusion

"Fidelity believes in, and is committed to, fair and equitable treatment for every associate and customer, and to creating a safe and respectful environment, in which everyone is treated with kindness, compassion and respect." Abby Johnson | Chairman and CEO Fidelity Investments

At Fidelity, we are committed to building an enduring culture of inclusion and belonging that will attract, develop and retain a diverse workforce.

Fidelity’s ten affinity groups are self-organized groups of employees with common interests in areas such as race, ethnicity, gender or sexual orientation, or who share similar interests based on similar sets of experiences.

These Employee Resource Groups and Special Interest Groups are models of inclusion for Fidelity. They’re also a powerful form of engagement and development and can provide a pathway to visible leadership roles. Our affinity groups make a large contribution on the business, helping to ensure our products and services are delivered in a welcoming and equitable environment.

  • Over 22K employees participate in an affinity group.
  • Over 1,400 affinity group members volunteered for Fidelity Cares in 2020.
  • 74% increase in affinity group memberships over the last three years.

Giving Back to Our Communities

Throughout Fidelity, you’ll find a genuine commitment to social responsibility – where we strive to make an impact for customers, while also making an impact on the world.

Fidelity Cares

  • Provides associates with opportunities to actively volunteer and share their talents.
  • Hosts numerous company-wide volunteer events (in-person and virtual).
  • Partners with nonprofit organizations to support our local communities.
  • More than 12,000 associates donate time annually – from interns to SVPs.
  • Impact includes refurbishing schools, donating books and supplies, and teaching financial literacy.

Fidelity Charitable®

  • Created to make it easy for people to support charitable organizations they care about.
  • Helped deliver $7.3 billion in donor-recommended grants to charity in 2019.
  • Supported more than 300,000 unique charities around the world.
  • Since its inception, more than $42 billion has been given to public charities.

Technology careers at Fidelity

Imagine and create the next generation of financial products and tools.

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