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Senior Systems Analyst

Fidelity

Fidelity

IT, Software Engineering
Merrimack, NH, USA
Posted on Aug 27, 2025
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Job Description:

The Team

Come join Fidelity as we have our Better Way of Working! Your mission, if you choose to accept it, is to join Wealth Solutions Technology chapter focused on greater delivery, efficiency, and quality. Our engineering team is innovative, diverse, passionate, and self-driven. We work in a very dynamic agile environment. You will work in the Personalized Wealth Client Experience squad focused on enabling personalized Wealth Management business in Fidelity through Flexible, Scalable platforms and report to a Chapter Leader (your manager), whose primary focus is to help you develop in your career and skills as we drive towards increased automation, continuous delivery with quality. Chapter Leaders drive the 'how': skills & mastery, while your Squad drives the 'what.'

The Purpose

As a systems analyst on Personalized Wealth Client Experience squad, you will be expected to quickly gain understanding of all the components of our applications and will work with the team to deliver best in class customer experience solutions. The ideal candidate should show ease at making personal connections, be confident in leading and constructively challenging with a dedicated approach to solving problems and overcoming obstacles.

The Expertise You Have

  • 5+ years professional experience as a Systems Analyst for software solutions

  • Proven experience researching, optimizing, developing and authoring solution requirements, user stories, and specifications for moderate to complex software systems

  • Proven experience with Structured Query Language (SQL) and programming in general

  • Understand the interaction of APIs

  • Strong understanding and experience with complex relational database schemas and SQL management tools

  • Proven experience working with REST, SOAP, JSON and APIs

  • Proven experience with Agile development methodologies

  • Deep knowledge of scrum tools – Jira experience desirable

  • Excellent analytical skills

  • Good knowledge of Behavior Driven Development – Gherkin/Cucumber

  • Release coordination

  • Reverse engineer code to understand business logic and develop prototypes– Excel Macros/Java/Angular

  • Produce artifacts – business flow diagrams

  • Have good understanding of solution architecture

  • Prod incidents analysis – Splunk queries, build dashboards/alerts

  • Bachelor’s Degree Computer Science or related technology discipline

The Skills You Bring

  • You are a detail-oriented person with a real passion for accuracy, clarity, and elimination of ambiguity

  • You are deeply effective in written and verbal communications and are dedicated to tailoring content to the appropriate audience (business vs. technology, associate vs. management, etc.)

  • You are a self-starter who can rapidly assimilate business processes, goals and objectives and distill them into well-defined requirements

  • You understand how technology can automate business processes and can effectively propose, challenge and engage in ideation with business and technology teams in formulating software designs and solutions

  • Assist in identification, isolation, resolution, and communication of problems within the production and nonproduction environment and perform troubleshooting.

  • You are flexible and can adjust your work schedule to accommodate both U.S. and China-based teams and associates

  • Good interpersonal and leadership and influencing skills (without direct authority of others)

  • Self-driven, self-managed, energetic, passionate, and motivated with the ability to work independently to deliver results

The Value You Deliver

  • Ensuring the technology team is building the right software solutions and components to maximize customer experience

  • Facilitating flow of requirements from the business to the technology team

  • Reducing requirements and design risk and resulting costs associated with rework and redesign

  • Exercise a passion for keeping your knowledge up-to-date with the latest and greatest

  • Help maintain the high level of integrity in the team

  • Take ownership and accountability for figuring out what needs to be done

Certifications:

Category:

Information Technology

Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Company overview

At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process.

If you would like to request an accommodation, please contact us at:

accommodations@fmr.com

Apply

Join us

At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.

Fidelity's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).

We invite you to Find Your Fidelity at fidelitycareers.com.

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com, or by calling 800-835-5099, prompt 2, option 3.

At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.

Benefits
Learning & development
Culture

Benefits that adapt to everything life sends your way

401(k) with company match

Medical, dental, vision and prescription drug coverage

16-week maternity leave & 12-week parental leave

Student loan assistance

Fidelity is invested in you

Committed to Professional Development

At Fidelity, we are constantly adapting to the changing needs of our customers, new technologies, and better ways of working. And we empower our employees to do the same, with an emphasis on developing skills and connections that will help propel you forward in your career while being able to make an impact for Fidelity’s customers around the world.

We offer a wide range of options for professional development including online, in-person, and mentor driven solutions. Special interest and networking groups are also part of our culture of empowerment, personal and professional enrichment, diversity and inclusion, and knowledge sharing.

Continuing Education & Training

  • Assess, build, and align your development plan through resources like our skill-building classroom and online courses.
  • Video-based training for technology, leadership, management & more.
  • Ongoing skills development and coaching opportunities.
  • Paid training with a facilitator who is dedicated to your onboarding and will track and evaluate your progress, giving you strategies to improve.
  • A range of talent development programs to support career mobility.

Mentoring

  • Utilize the skills of experienced leaders to enrich your career.
  • Dedicated mentors to help you grow into new areas of Fidelity’s business as you develop new skills.
  • An open atmosphere of knowledge sharing and collaboration.
  • Opportunities to pay it forward, sharing the knowledge you develop and as you help others define how they want their career to take shape.

Our Commitment

Discover opportunities to build a fulfilling career within a supportive culture that celebrates individuality. We empower our associates to pursue career paths that align with their unique goals and personalities.

Giving back to our communities

Throughout Fidelity, you’ll find a genuine commitment to social responsibility – where we strive to make an impact for customers, while also making an impact on the world.

Fidelity Cares

  • Provides associates with opportunities to actively volunteer and share their talents.
  • Hosts numerous company-wide volunteer events (in-person and virtual).
  • Partners with nonprofit organizations to support our local communities.
  • More than 12,500 associates donate time annually – from interns to SVPs.
  • Impact includes refurbishing schools, donating books and supplies, and teaching financial literacy.

Fidelity Charitable®

  • Created to make it easy for people to support charitable organizations they care about.
  • Helped deliver $14.9billion in donor-recommended grants to charity in 2024.
  • Supported more than 433,000 unique charities around the world.
  • Since its inception, more than $100 billion has been given to public charities.

Technology careers at Fidelity

Imagine and create the next generation of financial products and tools.

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