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Senior Communication Manager, Stock Plan Services

Fidelity

Fidelity

Merrimack, NH, USA · Covington, KY, USA · Salt Lake City, UT, USA · smithfield, ri, usa
Posted on Sep 5, 2025
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Job Description:

The Role

A Fidelity Stock Plan Services (SPS) Senior Communication Manager (SCM) is a self-starter and an integral member of a Plan Sponsor’s service team. They are responsible for developing creative and strategic multichannel participant communication plans for our SPS clients. The SCM proactively collaborates with clients and business partners to execute high-quality, effective, and efficient communication strategies. They are passionate about maximizing the Communication & Education (C&E) offering and resources across Fidelity to help plan participants make the most of their equity compensation and their Fidelity account.

This SCM will support the implementation of new stock plan clients as well as and corporate action projects such as mergers, spin-offs, etc. They participate in the implementation project team (led by an Implementation Project Manager) and are responsible for managing the participant communications workstream.

The Expertise and Skills You Bring

  • BS/BA required

  • Effective at project management and problem-solving for high-complexity processes and programs

  • Ability to provide excellent service while effectively influencing strategic clients toward best practices

  • History of managing complex client relationships

  • History of collaborating and establishing positive relationships with teammates and business partners

  • Excellent strategic and analytical thinking coupled with outstanding communication skills

  • Ability to uncover and anticipate needs, synthesize feedback, and develop effective communication strategies

  • Demonstrates curiosity, initiative, and ownership, seeking out opportunities to drive progress and transformation

  • Experience in developing and executing marketing strategies or communication programs

  • Experience working with equity compensation preferred

Note: Fidelity will not provide immigration sponsorship for this position.

Job Responsibilities:

  • Support 10-15 projects at a time

  • Create and execute participant communications and education required for assigned projects

  • Complete all communication deliverables in a timely fashion

  • Provide clear and thorough communication to the client and the Implementation Project Manager regarding workstream deliverables

  • Maintain high customer satisfaction as evidenced in project surveys

  • Engage in robust discovery to uncover communication requirements

  • Promptly triage and address all communications-related queries

  • Recommend solutions and guide new plan sponsors through communications best practices

  • Introduce new plan sponsors to Fidelity’s C&E offering

  • Enable ongoing communications based on plan requirements

  • Use data to assess the effectiveness of applied communications strategies

The Team

Stock Plan Services (SPS) provides companies with administration for their equity compensation programs, including stock options, restricted stock/restricted stock units, employee stock purchase plans, stock appreciation rights and performance plans. Our team, SPS Marketing, Communications & Insights, delivers valuable insights and innovative programs that help drive SPS client growth & retention and participant engagement with their equity plans and Fidelity. We help millions of participants take advantage of their equity awards and understand how Fidelity can help with their broader financial needs through our Brokerage and Wealth offerings. We are committed to understanding customer needs, staying on top of industry trends, and evolving our strategies to ensure we are delivering results for our clients & Fidelity.

Certifications:

Category:

Communication

Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Company overview

At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process.

If you would like to request an accommodation, please contact us at:

accommodations@fmr.com

Apply

Join us

At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.

Fidelity's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).

We invite you to Find Your Fidelity at fidelitycareers.com.

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to [email protected], or by calling 800-835-5099, prompt 2, option 3.

At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.

Benefits
Learning & development
Culture

Benefits that adapt to everything life sends your way

401(k) with company match

Medical, dental, vision and prescription drug coverage

16-week maternity leave & 12-week parental leave

Student loan assistance

Fidelity is invested in you

Committed to Professional Development

At Fidelity, we are constantly adapting to the changing needs of our customers, new technologies, and better ways of working. And we empower our employees to do the same, with an emphasis on developing skills and connections that will help propel you forward in your career while being able to make an impact for Fidelity’s customers around the world.

We offer a wide range of options for professional development including online, in-person, and mentor driven solutions. Special interest and networking groups are also part of our culture of empowerment, personal and professional enrichment, diversity and inclusion, and knowledge sharing.

Continuing Education & Training

  • Assess, build, and align your development plan through resources like our skill-building classroom and online courses.
  • Video-based training for technology, leadership, management & more.
  • Ongoing skills development and coaching opportunities.
  • Paid training with a facilitator who is dedicated to your onboarding and will track and evaluate your progress, giving you strategies to improve.
  • A range of talent development programs to support career mobility.

Mentoring

  • Utilize the skills of experienced leaders to enrich your career.
  • Dedicated mentors to help you grow into new areas of Fidelity’s business as you develop new skills.
  • An open atmosphere of knowledge sharing and collaboration.
  • Opportunities to pay it forward, sharing the knowledge you develop and as you help others define how they want their career to take shape.

Our Commitment

Discover opportunities to build a fulfilling career within a supportive culture that celebrates individuality. We empower our associates to pursue career paths that align with their unique goals and personalities.

Giving back to our communities

Throughout Fidelity, you’ll find a genuine commitment to social responsibility – where we strive to make an impact for customers, while also making an impact on the world.

Fidelity Cares

  • Provides associates with opportunities to actively volunteer and share their talents.
  • Hosts numerous company-wide volunteer events (in-person and virtual).
  • Partners with nonprofit organizations to support our local communities.
  • More than 12,500 associates donate time annually – from interns to SVPs.
  • Impact includes refurbishing schools, donating books and supplies, and teaching financial literacy.

Fidelity Charitable®

  • Created to make it easy for people to support charitable organizations they care about.
  • Helped deliver $14.9billion in donor-recommended grants to charity in 2024.
  • Supported more than 433,000 unique charities around the world.
  • Since its inception, more than $100 billion has been given to public charities.

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