Job Description:

The Role

As a Director in Customer Solutions, your role will involve operating within the WI Agile model as a key member of the Customer Solutions Chapter. Directors in Customer Solutions must be highly motivated, “self-starters” with a sense of ownership, and a strong desire to succeed.

This role will be on the Content squad. It will include analyzing and defining business needs for Content Platform support across digital channels. The team is about to embark on an important platform migration and is looking for someone who can bring not only strong analytical skills to the team, but also is in strong in communication, collaborating with partners, and delivering training to end users. You will work closely with the partnering delivery team to ensure the current content system is maintained, all while working to build the replacement platform.

Note: Fidelity is not providing immigration sponsorship for this position.

The Expertise and Skills You Bring

• Proficiency in various business analysis methodologies, including data analysis, use case development, story writing, and user acceptance testing and product documentation.
• Validated experience, preferably in product development / strategy / planning / program management / decision support.
• Highly adaptable and experienced wearing many hats.
• Analytical, including ability to distill insights into a compelling story.
• Strategic professional with shown success working in large, matrixed organizations with leadership to build alignment and drive prioritization.
• Highly collaborative and communicative teammate with experience working in fast-paced, multi-functional team environments.
• Proficient in MS Word, Excel, and PowerPoint
• Excellent program management and organizational skills, with experience organizing and running business workstreams and routines.
• Experience dissecting sophisticated problems, analyzing potential solutions, and independently solving, where feasible.
• Strong verbal, written, and facilitation skills with the ability to interact with a diverse group of partners, including executives, managers, and subject matter specialists.
• Ability to identify, bring awareness, assess program risks, and manage them proactively.
• Strong relationship building skills with proven track record to rally support and move distributed groups to action.
• Strong leadership skills with an ability to lead with empathy to resolve conflicts.
• Negotiation, conflict resolution, influencing and enterprise navigation capabilities.
• Proven time management skills; able to balance multiple priorities consistently with urgency.
• Skill in steering technical dialogues and aiding in reaching critical conclusions.
• Ability to find opportunities to innovate and take thoughtful risks to get the work done better and faster.

The Value You Deliver

• Participate in defining product vision, roadmap, and growth opportunities.
• Identify, define, and articulate strategic product initiatives/roadmaps for the squad.
• Understand Workplace Investing business and enterprise organizational structures.
• Collaborate with key partners to define product features and maintain awareness of internal and external market trends.
• Establish effective relationships with key business, IT and Legal, Compliance, and Risk partners to drive initiatives to completion.
• Support critical business routines including overall structure and design of leadership meetings to ensure alignment of goals, effective use of time, and efficient decision-making.
• Provide program management for key critical initiatives.
• Apply expert knowledge and act as a trusted advisor by providing consultation services to internal clients in areas of critical initiatives.
• Identify business needs and improvement opportunities; develop use cases and propose solutions.
• Actively manage partner expectations and maintain strong communication.
• Participate and/or facilitate the daily Scrums, Sprint Planning Meetings, Release Planning, Sprint Reviews and Retrospectives
• Perform end to end Business Acceptance Testing and ensure the traceability of test cases.
• 5-7 years transferable experience
• Preferred: Bachelor’s degree or equivalent experience

The Team

WI Customer Solutions provides the WI Agile organization with business analysts and consultants that are responsible for helping the business achieve results. Our mission is to help employers attract and retain talent by helping them create a successful benefits program that improves their employees' overall well-being. Benefits programs include solutions such as 401k plans, pension plans, employee stock plans, student debt assistance, digital websites and apps, workshops, and communication programs.

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Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.