If you're looking for a career change or you're in search of talent...

Explore New Job Opportunities Here

Search 
jobs
Explore 
companies
My job alerts

Senior Business Analyst - Digital Solutions

Fidelity

Fidelity

IT
Covington, KY, USA · Merrimack, NH, USA · Westlake, TX, USA · smithfield, ri, usa · Chicago, IL, USA
USD 80k-153k / year
Posted on Nov 15, 2025
Apply now

Job Description:

The Role

As a Senior Business Analyst at Fidelity Workplace Consulting, your role will be embedded in the Fidelity Workplace Investing Agile Model. You will assess business needs, outline detailed analyses, compose user stories with explicit descriptions and acceptance criteria, establish business acceptance testing plans and strategies, and offer solutions for medium to high complexity business needs.

Collaborate with a diverse team of team members within Fidelity’s Workplace Consulting Unit’s Digital Solutions Technology teams to reach business goals.

The Expertise and Skills You Bring

Business Analysis & Agile Experience

  • 5+ years of experience in business analysis techniques including benchmarking, business rules analysis, risk analysis, user personas, UAT, and product documentation.

  • Experience supporting product development teams handling interconnected products.

  • Experience contributing to the development of multiple products simultaneously, including managing overlapping priorities, coordinating with multi-functional teams, and ensuring consistent delivery of business requirements across diverse initiatives.

  • Strong analytical and problem-solving abilities to capture/document requirements and identify improvement opportunities.

  • Agile approach with background in tools like Jira, Confluence, and Miro or comparable experience.

Technical & Data Skills

  • SQL Proficiency: Proficient in crafting and implementing SQL queries for analyzing data and developing test scenarios.

  • API Testing: Familiarity with tools like Postman, Bruno, Insomnia; understanding of how to call APIs, analyze responses, and review Swagger documentation.

  • Collaborating with developers to draft and improve technical narratives and criteria for approval.

Documentation & UX Tools

  • Highly organized and experienced in crafting documentation for SaaS products and web applications.

  • Proficient in Confluence for structured documentation.

  • Skilled in employing Figma or comparable tools to assess UI/UX creations.

  • Proficient with Miro or equivalent experience for UX and project management diagramming.

  • Experience with UML and diagramming tools such as Draw.io, or Visio for process flows and architecture diagrams.

Communication & Leadership

  • Tenacious information gatherer with a desire to understand all aspects of a project/product.

  • Confident in facilitating discussions with various collaborators and posing important inquiries to reveal uncertainties.

  • Able to clearly explain complex requirements to both technical and non-technical audiences.

  • Serves as a conduit between business and development teams, translating requirements and facilitating communication.

Additional Qualifications

  • Familiarity with Content Management Systems (CMS).

  • Preferred candidate has a Bachelor’s degree or equivalent experience; CBAP certification is a plus.

The Value You Deliver

You bring a unique blend of resilience, initiative, and strategic thinking that enables you to thrive in fast-paced, ambiguous environments. A self-starter who takes ownership of challenges and opportunities alike, with a strong predisposition toward action and continuous improvement.

  • Entrepreneurial and Creative: Approach problems with curiosity and creativity, always looking for innovative solutions and new ways to add value.

  • Collaborative Team Player: Work well across teams, valuing diverse perspectives and fostering a culture of trust and shared success.

  • Resourceful and Organized: Adept at juggling multiple priorities—while staying focused and organized.

  • Proactive and Curious: Take initiative, ask thoughtful questions, and actively seek learning opportunities to grow both personally and professionally.

  • Comfortable with Ambiguity: Excel in environments where the path isn’t always clear, using strategic thinking and adaptability to navigate uncertainty.

  • Strong Communicator: Bring clarity and confidence to both written and verbal communication, ensuring alignment and momentum across stakeholders.

The Team

The Fidelity Workplace Consulting Group is made up of over 600 professionals who advise clients on the management of their domestic and global benefits. We are a fast-growing business within Fidelity, offering a broad range of services that span benefits design, strategy, funding, communication, and delivery. Many of our team leaders bring experience from other leading consulting firms. While we primarily serve Fortune 1000 companies, we also work with Fidelity clients of all sizes ranging from Fortune 50 to tax-exempt market to Fortune 2000. For more information about Fidelity Workplace Consulting please visit this link: https://www.fidelityworkplace.com/s/workplaceconsulting.

The base salary range for this position is $80,000-153,000 USD per year.

Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.

Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation.

We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.

Certifications:

Category:

Product Management

Company overview

At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process.

If you would like to request an accommodation, please contact us at:

accommodations@fmr.com

Apply

Join us

At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.

Fidelity's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).

We invite you to Find Your Fidelity at fidelitycareers.com.

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to [email protected], or by calling 800-835-5099, prompt 2, option 3.

At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.

Benefits
Learning & development
Culture

Benefits that adapt to everything life sends your way

401(k) with company match

Medical, dental, vision and prescription drug coverage

16-week maternity leave & 12-week parental leave

Student loan assistance

Fidelity is invested in you

Committed to Professional Development

At Fidelity, we are constantly adapting to the changing needs of our customers, new technologies, and better ways of working. And we empower our employees to do the same, with an emphasis on developing skills and connections that will help propel you forward in your career while being able to make an impact for Fidelity’s customers around the world.

We offer a wide range of options for professional development including online, in-person, and mentor driven solutions. Special interest and networking groups are also part of our culture of empowerment, personal and professional enrichment, diversity and inclusion, and knowledge sharing.

Continuing Education & Training

  • Assess, build, and align your development plan through resources like our skill-building classroom and online courses.
  • Video-based training for technology, leadership, management & more.
  • Ongoing skills development and coaching opportunities.
  • Paid training with a facilitator who is dedicated to your onboarding and will track and evaluate your progress, giving you strategies to improve.
  • A range of talent development programs to support career mobility.

Mentoring

  • Utilize the skills of experienced leaders to enrich your career.
  • Dedicated mentors to help you grow into new areas of Fidelity’s business as you develop new skills.
  • An open atmosphere of knowledge sharing and collaboration.
  • Opportunities to pay it forward, sharing the knowledge you develop and as you help others define how they want their career to take shape.

Our Commitment

Discover opportunities to build a fulfilling career within a supportive culture that celebrates individuality. We empower our associates to pursue career paths that align with their unique goals and personalities.

Giving back to our communities

Throughout Fidelity, you’ll find a genuine commitment to social responsibility – where we strive to make an impact for customers, while also making an impact on the world.

Fidelity Cares

  • Provides associates with opportunities to actively volunteer and share their talents.
  • Hosts numerous company-wide volunteer events (in-person and virtual).
  • Partners with nonprofit organizations to support our local communities.
  • More than 12,500 associates donate time annually – from interns to SVPs.
  • Impact includes refurbishing schools, donating books and supplies, and teaching financial literacy.

Fidelity Charitable®

  • Created to make it easy for people to support charitable organizations they care about.
  • Helped deliver $14.9billion in donor-recommended grants to charity in 2024.
  • Supported more than 433,000 unique charities around the world.
  • Since its inception, more than $100 billion has been given to public charities.

Similar Jobs

Apply now
See more open positions at Fidelity
Privacy policyCookie policy