Job Description:

Analyst –TA Operations

Jersey City, NJ, Westlake, TX, Smithfield, RI

The Role:

Fidelity Stock Transfer is looking for an Analyst to be part of a team leading our next-generation transfer agent operations. In your capacity, you will help foster productive customer interactions and help solve our customers’ business challenges while pairing with our new technology and our passion for excellent customer service.

As a transfer agent analyst, you will be part of a cross-functional team helping to map out existing operational processes, articulate customer pain points, identify best practices and together, imagine new ways to manage registered securities.

Responsibilities include:

• Review and process customer transactions and account inquiries including but not limited to escalations

• Comply with all policies and procedures related to all aspects of TA Operations

• Ensure quality standards are enforced, met and compliant with regulatory mandates

• Ensure all key daily duties are performed timely and accurately

• Collaborate with aligning business partners to develop and create written procedures

• Ensure all procedures are updated to mitigate process risks

• Demonstrate a collaborative mindset aligned with process improvement, efficiencies and risk mitigation

• Participate in architectural system design with product, technical and operations teams to ensure proper system build satisfying TA needs

• Collaborate and influence outcomes in a large matrix-managed environment and across multiple and diverse groups

• Support and lead business initiatives and special projects

• Liaise with others to implement corporate strategy

• Cross train as needed

• Other duties as assigned by management

The Expertise and Skills You Bring

• College Degree required and/or 7-10 years experience in Financial Service Operations

• Strong knowledge of transfer agent operational processes, project management and SEC regulations; Tax knowledge and experience a plus

• Effective written, verbal and listening skills

• Strong problem solving and decision-making skills

• Proficient in Microsoft office Word, Excel and other basic knowledge of other products within suite

• You are highly motivated, learn quickly and perform well under pressure and in a fast-paced environment

• You can demonstrate strong communication skills and are client focused

• Effective problem solving and decision making

• Risk mitigation through policy and procedural understanding

• You can multitask and prioritize requests and deliver timely and accurate solutions to clients and shareholders

• Building and managing relationships with clients and internal business partners is a priority for you

• You can thrive in a team environment and demonstrate a willingness to assist other team members

• You bring intellectual curiosity and are committed to continuous learning and personal development

• Facilitate and lead new assignments, projects, and activities within the role in the Fidelity community is something you strive for

Note: Fidelity is not providing immigration sponsorship for this position

The Team

We are Fidelity Labs, Fidelity Investments’ in-house fintech incubator with a mission to build new businesses to drive growth for Fidelity. We seek to shape the future of our industry by building new products and services to improve the lives of the diverse set of customers, businesses, and financial institutions we serve.

Fidelity Labs is a dynamic workplace that combines the best parts of startup life— building from scratch, adapting quickly, and moon-shot ambition—with the scale and stability of an industry leader. We provide a safe space for startup teams to explore new business ideas, quickly test them with customers, and scale the most promising concepts within an existing business unit, or as a new venture. Learn more at labs.fidelity.com.

This opportunity is brought to you by Fidelity Labs.

Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.

Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation.

We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.

Certifications:

Category: