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Senior Manager, Advanced Data Analytics and Insights

Fidelity

Fidelity

Data Science
Westlake, TX, USA
Posted on Feb 11, 2026
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Job Description:

Position Description:

Provides a single platform for data warehousing, data lakes, data engineering, data science, data application development, and secure sharing and consumption of real-time and shared data, using Software as a Service (SaaS) platform (Snowflake). Uses data analytics platforms (Tableau) to visualize raw data. Creates automated analytics solutions using Text Mining and Natural Language Processing (NLP) knowledge. Processes large sets of structured and unstructured data using Hadoop and Amazon Web Services (AWS), to generate impactful insights that help business decisions. Uses standardized programming languages (SQL) to manage relational databases and perform various operations on the data.

Primary Responsibilities:

  • Improves customer experience using graph analytics methodologies, cross channel engagement, and transactional and behavior patterns.
  • Develops a broad range of statistical measurement tools and techniques that will result in key findings for highly complex projects.
  • Supports democratization of data among business partners.
  • Creates self-serve data visualization tools that enable business decision making.
  • Delivers analytic and visualization capabilities that enable business partners to transform data into impactful insights.
  • Develops and implements techniques or analytics applications to transform raw data into meaningful information using data-oriented programming languages and visualization software.
  • Applies data mining, data modeling, NLP, and machine learning (ML) to extract and analyze information from large structured and unstructured datasets.
  • Visualizes, interprets, and reports data findings.

Education and Experience:

Bachelor’s degree in Computer Science, Engineering, Information Technology, Information Systems, or a closely related field (or foreign education equivalent) and five (5) years of experience as a Senior Manager, Advanced Data Analytics and Insights (or closely related occupation) performing advanced analytics and measurement using statistical and Artificial Intelligence (AI) methods, to generate insights by processing complex data and coding, using Python, Cypher, and SQL.

Or, alternatively, Master’s degree in Computer Science, Engineering, Information Technology, Information Systems, or a closely related field (or foreign education equivalent) and three (3) years of experience as a Senior Manager, Advanced Data Analytics and Insights (or closely related occupation) performing advanced analytics and measurement using statistical and Artificial Intelligence (AI) methods, to generate insights by processing complex data and coding, using Python, Cypher, and SQL.

Skills and Knowledge:

Candidate must also possess:

  • Demonstrated Expertise (“DE”) generating insights for customer service strategy and customer experience touchpoints by extracting, transforming, and analyzing unstructured and semi-structured data; quantifying true digital Straight Through Processing (STP) rate across multiple channels and touchpoints, using Neo4j and Snowflake; texting content (call and chat transcripts and social posts) and customer-entered feedback (surveys and online tool interactions), using NLP; and integrating data from various sources and internal data warehouses by creating standards and repeatable workflows -- Elasticsearch, Snowflake, AWS, and Oracle -- to process at scale.
  • DE quantifying and monitoring customer trends across channels by developing customer journeys, using Neo4j hosted on AWS, Cypher, and visualization tools – NeoDash, Neo4j Bloom, Tableau, Power BI, Qlik Sense, and Excel; and furnishing actionable insights that enable business decisions through 360-degree customer data mining, using Cloud technologies – Elasticsearch, Snowflake, Oracle, and AWS.
  • DE parsing, summarizing, and visualizing customer activities across digital and live channels, using Python, Tableau, and Graph Database (Neo4J); tying engagements to financial or operational transactions, using SQL and Python packages; supporting and informing client service strategies by performing statistical analysis and data extraction, transformation, and summarization, using statistical methods (inferential statistics, hypothesis testing, and A/B testing) and data analytics software (Python, SQL, or Elasticsearch).
  • DE planning, designing, and implementing diverse Business Intelligence (BI) dashboards, using querying and graph tools to visualize the data – NeoDash, Tableau, Qlik Sense, and Power BI; and querying and analyzing data to produce insights (NeoDash, Neo4j Bloom, Tableau, Qlik Sense, and Power BI), using BI dashboards.

#PE1M2

#LI-DNI

Certifications:

Category:

Data Analytics and Insights

Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Company overview

At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process.

AI Guidelines

Learn about our guidelines for use of AI when applying for a Fidelity job

If you would like to request an accommodation, please contact us at:

accommodations@fmr.com

Apply

Join us

At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award, we have been recognized by our employees as a Best Place to Work in 2026. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.

Fidelity's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).

We invite you to Find Your Fidelity at fidelitycareers.com.

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com, or by calling 800-835-5099, prompt 2, option 3.

At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.

Benefits
Learning & development
Culture

Benefits that adapt to everything life sends your way

401(k) with company match

Medical, dental, vision and prescription drug coverage

16-week maternity leave & 12-week parental leave

Student loan assistance

Fidelity is invested in you

Committed to Professional Development

At Fidelity, we are constantly adapting to the changing needs of our customers, new technologies, and better ways of working. And we empower our employees to do the same, with an emphasis on developing skills and connections that will help propel you forward in your career while being able to make an impact for Fidelity’s customers around the world.

We offer a wide range of options for professional development including online, in-person, and mentor driven solutions. Special interest and networking groups are also part of our culture of empowerment, personal and professional enrichment, diversity and inclusion, and knowledge sharing.

Continuing Education & Training

  • Assess, build, and align your development plan through resources like our skill-building classroom and online courses.
  • Video-based training for technology, leadership, management & more.
  • Ongoing skills development and coaching opportunities.
  • Paid training with a facilitator who is dedicated to your onboarding and will track and evaluate your progress, giving you strategies to improve.
  • A range of talent development programs to support career mobility.

Mentoring

  • Utilize the skills of experienced leaders to enrich your career.
  • Dedicated mentors to help you grow into new areas of Fidelity’s business as you develop new skills.
  • An open atmosphere of knowledge sharing and collaboration.
  • Opportunities to pay it forward, sharing the knowledge you develop and as you help others define how they want their career to take shape.

Our Commitment

Discover opportunities to build a fulfilling career within a supportive culture that celebrates individuality. We empower our associates to pursue career paths that align with their unique goals and personalities.

Giving back to our communities

Throughout Fidelity, you’ll find a genuine commitment to social responsibility – where we strive to make an impact for customers, while also making an impact on the world.

Fidelity Cares

  • Provides associates with opportunities to actively volunteer and share their talents.
  • Hosts numerous company-wide volunteer events (in-person and virtual).
  • Partners with nonprofit organizations to support our local communities.
  • More than 12,500 associates donate time annually – from interns to SVPs.
  • Impact includes refurbishing schools, donating books and supplies, and teaching financial literacy.

Fidelity Charitable®

  • Created to make it easy for people to support charitable organizations they care about.
  • Helped deliver $14.9billion in donor-recommended grants to charity in 2024.
  • Supported more than 433,000 unique charities around the world.
  • Since its inception, more than $100 billion has been given to public charities.

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