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Business Analyst - TEM

Fidelity

Fidelity

IT
Merrimack, NH, USA · Westlake, TX, USA · smithfield, ri, usa
Posted on Feb 14, 2026
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Job Description:

Please Note: We are unable to consider visa sponsorship for this role.

The Mission:
As an Associate Business Analyst, you are a vital support pillar for your squad. We aren’t looking for years of industry-specific experience; we are looking for a naturally curious problem-solver with the learning agility to master our domain quickly. You will work closely with a Senior Business Analyst and Squad Leader to translate business needs into actionable technical goals, growing into a key contributor through hands-on execution.

Expertise You Have (Foundational DNA)

  • Structured Thinking: You have a natural ability to take a messy, undefined problem and break it down into logical, manageable pieces.
  • Analytical Curiosity: You are a "why" seeker. You possess a restless desire to uncover root causes and learn how complex systems work from the ground up.
  • Active Listening & Synthesis: You can process dense information from stakeholders and summarize it clearly, ensuring that no detail is lost in translation.
  • Agile Mindset: You have a foundational understanding of Agile methodologies and are eager to use tools like Jira or Confluence to manage workflows.
  • Academic or Project Foundation: A Bachelor’s degree in a quantitative or business field (e.g., Business Analytics, Economics, Engineering or Computer Science) or equivalent project experience.

Skills You Bring (Capabilities to Develop)

  • Requirements Documentation: You can assist in drafting User Stories and clear acceptance criteria, ensuring developers have a solid roadmap for what to build.
  • Process Mapping: A burgeoning skill in creating visual Workflow Diagrams (using Visio, Miro, or similar tools) to help teams visualize current and future states.
  • Adaptability & Resilience: You stay focused in fast-paced environments and can pivot quickly as squad priorities shift.
  • Diplomacy & Collaboration: You are a natural bridge-builder who enjoys working in multi-disciplinary teams and can navigate different perspectives with a positive attitude.
  • Basic Data Fluency: Comfort working with Excel to analyze and summarize information for team decision-making, and Power Point for translating the data into impactful stories.

Value You Deliver

  • Squad Support: Assist the Squad Leader in managing and prioritizing the product backlog to ensure the team is always working on the highest-value tasks.
  • Quality Assurance Assistance: Participate in User Acceptance Testing (UAT), helping to validate that delivered solutions solve the original business problem.
  • Clear Communication: Facilitate internal meetings and sprint demos, keeping all stakeholders informed on project progress and roadmap health.
  • Continuous Improvement: Proactively identify process bottlenecks and suggest creative ways the squad can work faster or more efficiently.
  • Relationship Building: Develop strong working relationships with IT, Legal, and Compliance partners to help initiatives reach completion.

The Team

  • Our Mission: We serve those who serve others. The Tax Exempt Market (TEM) business unit provides specialized retirement plan services to benefit leaders and employees at mission-based, not-for-profit organizations, including major healthcare systems, colleges, and universities.
  • Strategic Partnership: In this role, you will work in lockstep with TEM Product Leadership, Commercialization, and Engineering to design and deliver features that directly improve the financial well-being of our participants.

Excited by this role? Tell us why you would be a great candidate. Please include a cover letter with your application.

Certifications:

Category:

Business Analysis

Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Company overview

At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process.

AI Guidelines

Learn about our guidelines for use of AI when applying for a Fidelity job

If you would like to request an accommodation, please contact us at:

accommodations@fmr.com

Apply

Join us

At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award, we have been recognized by our employees as a Best Place to Work in 2026. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.

Fidelity's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).

We invite you to Find Your Fidelity at fidelitycareers.com.

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com, or by calling 800-835-5099, prompt 2, option 3.

At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.

Benefits
Learning & development
Culture

Benefits that adapt to everything life sends your way

401(k) with company match

Medical, dental, vision and prescription drug coverage

16-week maternity leave & 12-week parental leave

Student loan assistance

Fidelity is invested in you

Committed to Professional Development

At Fidelity, we are constantly adapting to the changing needs of our customers, new technologies, and better ways of working. And we empower our employees to do the same, with an emphasis on developing skills and connections that will help propel you forward in your career while being able to make an impact for Fidelity’s customers around the world.

We offer a wide range of options for professional development including online, in-person, and mentor driven solutions. Special interest and networking groups are also part of our culture of empowerment, personal and professional enrichment, diversity and inclusion, and knowledge sharing.

Continuing Education & Training

  • Assess, build, and align your development plan through resources like our skill-building classroom and online courses.
  • Video-based training for technology, leadership, management & more.
  • Ongoing skills development and coaching opportunities.
  • Paid training with a facilitator who is dedicated to your onboarding and will track and evaluate your progress, giving you strategies to improve.
  • A range of talent development programs to support career mobility.

Mentoring

  • Utilize the skills of experienced leaders to enrich your career.
  • Dedicated mentors to help you grow into new areas of Fidelity’s business as you develop new skills.
  • An open atmosphere of knowledge sharing and collaboration.
  • Opportunities to pay it forward, sharing the knowledge you develop and as you help others define how they want their career to take shape.

Our Commitment

Discover opportunities to build a fulfilling career within a supportive culture that celebrates individuality. We empower our associates to pursue career paths that align with their unique goals and personalities.

Giving back to our communities

Throughout Fidelity, you’ll find a genuine commitment to social responsibility – where we strive to make an impact for customers, while also making an impact on the world.

Fidelity Cares

  • Provides associates with opportunities to actively volunteer and share their talents.
  • Hosts numerous company-wide volunteer events (in-person and virtual).
  • Partners with nonprofit organizations to support our local communities.
  • More than 12,500 associates donate time annually – from interns to SVPs.
  • Impact includes refurbishing schools, donating books and supplies, and teaching financial literacy.

Fidelity Charitable®

  • Created to make it easy for people to support charitable organizations they care about.
  • Helped deliver $14.9billion in donor-recommended grants to charity in 2024.
  • Supported more than 433,000 unique charities around the world.
  • Since its inception, more than $100 billion has been given to public charities.

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