Job Description:
The Role:
The Director, Process Strategy & Enablement plays a pivotal role in driving high-impact cross-functional process improvements across Asset Management. In this role, the Director will succeed by cultivating a deep understanding of user needs, providing thematic and strategic insights, developing actionable solutions, and providing organizational change support. Ideal candidates thrive in dynamic environments and are comfortable leading teams or contributing individually based on project needs.
Cross-Functional User Research & Insight Development
Develop connections with business partners to understand their needs
Conduct stakeholder interviews and synthesize findings into actionable insights
Distill complex information into executive-level updates
Solution Design & Prototyping
Encourage creative thinking and challenge assumptions
Develop mock-ups, process maps, and prototypes
Iterate solutions based on user feedback
Prepare and present recommendations for executives and end users
Organizational Change & Implementation
Design and socialize implementation plans to build consensus
Provide guidance and support through the change process
Refine solutions based on real time user feedback
Team Leadership & Collaboration
Lead or contribute to cross-functional teams
Mentor junior team members and foster a collaborative environment
The Expertise and Skills you Bring:
Demonstrated experience in financial services (10+ years)
BS degree required, MBA or advanced degree preferred
Strong emotional intelligence and relationship-building skills
Exceptional problem-solving and analytical capabilities
Curiosity and ability to ask probing questions
Rapidly builds understanding of complex topics
Proficiency in synthesizing quantitative and qualitative data into actionable themes
Strong executive presence
Proven ability to lead meetings and manage sensitive topics constructively
Outstanding communication skills across written, verbal, and visual formats (PowerPoint)
Project management and organizational expertise
Comfort giving and receiving feedback to iterate and improve
Ability to work independently and with ambiguity
Advanced Excel skills for data analysis
Adaptability in fast-paced environments
Attention to detail to produce polished results
Commitment to continuous learning and development
Positive outlook and enthusiastic about finding solutions
The Team:
The Process Strategy & Enablement team is part of the Business Management & Strategy (BMS) team. BMS provides operational and strategic support across Compliance, Risk & Business Operations (CRBO) functions, and the broader Asset Management (AM) organization in the areas of:
Business Management, including the aggregation and collection of Objectives & Key Performance Indicators (OKPIs)
Project & program management support for key AM & CRBO Strategic Initiatives
Real estate planning for all of Asset Management, including the close coordination with the Fidelity Real Estate Company (FREC) and the Future of Work (FoW) team
Technology product support for the CRBO technology portfolio
Cross-functional process improvements and change management support
Certifications:
Category:
Business StrategyMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles. Some roles may have unique onsite requirements. Please consult with your recruiter for the specific expectations for this position.
Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
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Benefits that balance life and work
From our fully paid parent leave to our on-site health and wellness centers, our benefits support the belief that more balance you have, the better you can achieve your goals.
Company overview
Company overview
At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experience.
Reasonable accommodations
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation contact the HR Accommodation Team by sending an email to accommodations@fmr.com, or by calling 800-835-5099, prompt 2, option 3.
Equal opportunity employer
Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop, and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Hybrid work schedule
Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.
Applicant screening
At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.