Job Description:
Senior Communications Project Manager
Note: Fidelity will not provide immigration sponsorship for this position
The Role
As a Senior Communications Project Manager, you will help Fidelity's clients in collaboration with Communications Consultants to deliver critical information to their employees by developing and delivering best-in-class communication materials through a variety of channels. You will be responsible for managing the communication workflow, production, and execution of Workplace Investing (WI) communication materials for our Strategic Market clients.
The Expertise and Skills You Bring
Five to seven years of project management experience preferred.
Minimum of three years Defined Contribution, writing and communications experience preferred.
Series 7 and 63 is required or obtained within 90 days of hire.
Client facing experience.
Confident, polished professionalism and a strong executive presence in front of clients and business partners.
Print production experience strongly desired.
Analytical thinking; customer service orientation; decisiveness
Excellent organizational and project management skills
Excellent and effective oral/written communication skills
Ability to manage multiple projects; thrive in a fast-paced deadline driven environment and work well collaboratively as well as independently that may require resourcefulness to get answers
Demonstrated strong leadership, motivation, negotiation and influence skills
Excellent attention to detail, editing and proofreading skills.
Develop insight and understanding of the client’s communication strategy as well as provide communication, production consultative support, and recommendations to Communications Consultants, Client Service Teams, business partners, and/or client.
Daily oversight of email and print production, web content, inventory management, and issue resolution.
Remain current with the latest technology and are influential in supporting client communication budgets in collaboration with two Communications Consultants and managing the client portfolio for 10 -16 clients.
Ownership of procedural development and maintenance of policies and controls as applicable across the Strategic market segment.
Respond to client and business partner inquiries quickly with answers that go beyond the stated need to maintain client satisfaction.
Using consultative techniques to engage with clients and business partners regarding communication services and regulatory issues.
Participating in client meetings to review communication requirements, deliverables, and alternatives.
Ensure regulatory mailings are set up and distributed in adherence with FINRA and DOL requirements.
The Team
The Sr. Communications Production Manager (Sr. CPM) is responsible for handling production workflow of Workplace Investing (WI) communication materials for large size implementations, corporation actions and ongoing Strategic clients. Plans are typically complex, integrated and multi-practice (Health and Welfare & Defined Benefit). This manager will develop insight and understanding of the client’s communication strategy as well as providing production consultative support and recommendations to the Client Service Team and/or client. The Sr. CPM will be responsible for oversight of daily print production, inventory management, and issue resolution. This area of focus includes the management and execution of both one time mailing materials and ongoing kit management. They will have ownership for procedure development and maintenance of policies and controls. The Sr. CPM will coordinate with various business partners and collaborate with management to identify & lead process improvement opportunities.
Certifications:
Series 07 - FINRA, Series 63 - FINRACategory:
CommunicationMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles. Some roles may have unique onsite requirements. Please consult with your recruiter for the specific expectations for this position.
Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
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Benefits that balance life and work
From our fully paid parent leave to our on-site health and wellness centers, our benefits support the belief that more balance you have, the better you can achieve your goals.
Company overview
Company overview
At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experience.
Reasonable accommodations
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation contact the HR Accommodation Team by sending an email to accommodations@fmr.com, or by calling 800-835-5099, prompt 2, option 3.
Equal opportunity employer
Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop, and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Hybrid work schedule
Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.
Applicant screening
At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.