Job Description:
Note: Fidelity will not provide sponsorship for this position.
The candidate will be a member within an evolving team which is reinventing core brokerage processes and technologies to meet changing customer and industry needs. The right individual will apply deep analytical skills and extensive brokerage knowledge to drive and implement various processes in relevant areas to ensure that they support the highest standards for customer service.
The areas in focus for this role are to develop and implement a world-class digital service model by collaborating across the multiple operations groups and microservices that support the clearing firm. The coverage will range from client integration and onboarding to account opening and supporting trade inquiries on equity, options and mutual fund products.
- Collaborate with business partners, product managers, tech developers and where necessary third-party vendors to deliver impeccable client service.
- Develop tools to analyze and improve client service and communication models.
- Gather external feedback to drive process improvements or new product development
- Contribute to the ongoing gathering and analysis of relevant platform data and key measures which support the continuous optimization process just described.
The Expertise and Skills You Bring
- Strong subject matter expertise relative to the products and processes listed above
- 5+ years Brokerage Operations and/or Service experience in the financial services industry
- Client facing experience highly preferred. Experience in supporting correspondents and RIA’s a plus
- Strong customer service orientation with the ability to: Prioritize and resolve customer service issues, maintain professionalism and focus under pressure, identify and escalate pattern anomalies and understand complexity and communicate clearly
- Understanding of how technology is designed and adapted to support financial services
- Analytical prowess decomposing complex processes and solving puzzles
- Good knowledge management and documentation skills
- Attention to detail; intolerance of design clunkiness and process inefficiency; Positive attitude and excellent interpersonal, relationship, leadership and motivational skills
- Series 7 required
- Series 63 preferred, required to obtain within 60 days
Certifications:
Series 07 - FINRA, Series 63 - FINRACategory:
Client Service OperationsMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles. Some roles may have unique onsite requirements. Please consult with your recruiter for the specific expectations for this position.
Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
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Benefits that balance life and work
From our fully paid parent leave to our on-site health and wellness centers, our benefits support the belief that more balance you have, the better you can achieve your goals.
Company overview
Company overview
At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experience.
Reasonable accommodations
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation contact the HR Accommodation Team by sending an email to accommodations@fmr.com, or by calling 800-835-5099, prompt 2, option 3.
Equal opportunity employer
Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop, and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Hybrid work schedule
Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.
Applicant screening
At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.