Job Description:
Note: Fidelity is not providing immigration sponsorship for this position.
The Role
We are seeking a talented individual to assist the Configuration Management CoE, with a strong focus on Common Service Data Model (CSDM) implementation. The Configuration Management Analyst will derive insights from available data and develop recommendations for process improvements. This role supports CMDB updates and analysis, and drives CSDM adoption across IT configuration data.
Assist with the migration of CMDB into the CSDM data management model
Provide accurate data through reporting for annual maintenance and validation
Engage with strategic projects to ensure Configuration Management can deliver required functionality within project timeframes
Support the IT lifecycle management plan for all equipment, hardware, and software within scope
The Expertise and Skills You Bring
Exceptional management, analytical, communication, conceptual thinking, project management, and problem-solving capabilities
Self-motivated team player who brings energy, enthusiasm, and intellectual curiosity to the role
Perform operational activities as defined by Configuration Management (CM) policies and procedures
Experience with CSDM and operational use within ServiceNow CMDB
Fulfill CM service requests as assigned
Mentor the organization on CM services, concepts, policies, and procedures
Oversee the design, coding, and testing of reports as needed
Collect and report on metrics as required
Identifying and reporting on noncompliance situations
Perform CM audits as directed
Identifying service improvement opportunities
Mentor and help direct Configuration Management specialists
Strong understanding of the ServiceNow platform and ITIL processes
Leverage data skills to evaluate opportunities through the lens of objectivity, optionality, and clear considerations
You establish and maintain effective relationships in a highly matrixed environment
3 plus years of data / process analysis experience
Thorough understanding of IT service portfolio development and governance, including: definition, design, and standard operating models
3 plus years of ITSM / ITIL service management related work experience
Experience and expertise with service management platform tools, preferably ServiceNow
The Fidelity Enterprise Infrastructure organization is looking for a Principal Configuration Manager. This role will be responsible for enabling configuration management data integrity and facilitating processes that mature the CMDB.
The Team
As part of Enterprise Infrastructure, the Foundational Tools Team is driving an improved user experience for our partners by delivering industry-aligned practices, technologies, and data integrations.
Fidelity’s Onsite Working Model
Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.
Certifications:
Category:
Information TechnologyPlease be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
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Benefits that balance life and work
From our fully paid parent leave to our on-site health and wellness centers, our benefits support the belief that more balance you have, the better you can achieve your goals.
Company overview
Company overview
At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experience.
Reasonable accommodations
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation contact the HR Accommodation Team by sending an email to accommodations@fmr.com, or by calling 800-835-5099, prompt 2, option 3.
Equal opportunity employer
Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop, and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Applicant screening
At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.