Job Description:
Note: Fidelity is not providing immigration sponsorship for this position.
The Role
We are seeking a technical problem solver with a strong background in production support to join our Major Incident Management team. This role combines Major Incident Management responsibilities with hands-on technical expertise across cloud, infrastructure, and application environments.
The ideal candidate is passionate about troubleshooting, thrives in high-pressure situations, and is eager to grow their technical and coordination skills in a dynamic environment.
The Expertise and Skills You Bring
Requires Bachelors or equivalent with 2+ years of experience or Masters with 0+ years of experience
A minimum of 2 + years of hybrid experience in Production Support, Development or SRE Experience. Hands-On experience developing or supporting highly distributed multi-tiered systems at scale
Ability to triage while leading an incident call, perform root cause analysis, and be decisive under pressure
A self-starter and team player who can independently manage multiple responsibilities in a dynamic environment
Solid understanding of Cloud Computing and DevOps concepts including CI/CD Pipelines
Perform second-level support using visibility tools such as Datadog and Splunk and expert hands on experience with one or more (Datadog, Splunk, Grafana)
Understanding of ITIL processes (Incident, Problem, Change Management)
Effective business communication and influencing skills
Relevant certifications (ITIL, AWS, Azure) are a plus
Bonus: Retail trading , Asset Trading, or Financial Services Technology experience is a plus
Cloud Platforms: AWS, Azure
Operating Systems: Unix, Linux, Windows Server
Scripting and Development: Shell Script, .NET
Middleware and Integration: Tomcat, Apache
Monitoring Tools: Splunk, Datadog, Grafana,
Databases: Oracle DB, MS-SQL, Sybase
ITSM Tools: JIRA, ServiceNow
The Team
The Fidelity Support Center (FSC) is Fidelity’s centralized enterprise monitoring and incident management hub. FSC supports a wide range of environments including application, distributed systems, mainframe, network, cloud, end-user computing, and security. As the first line of defense for production incidents, FSC provides detection, coordination, escalation, communication, and mitigation across the enterprise.
Fidelity’s Onsite Working Model
Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.
Certifications:
Category:
Information TechnologyPlease be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
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Benefits that balance life and work
From our fully paid parent leave to our on-site health and wellness centers, our benefits support the belief that more balance you have, the better you can achieve your goals.
Company overview
Company overview
At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experience.
Reasonable accommodations
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation contact the HR Accommodation Team by sending an email to accommodations@fmr.com, or by calling 800-835-5099, prompt 2, option 3.
Equal opportunity employer
Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop, and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Applicant screening
At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.