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Digital Strategist, Scaled, Google Customer Solutions

Google

Google

Customer Service
Sydney, NSW, Australia · Australia
Posted on Wednesday, May 24, 2023

At Google, we have a vision of empowerment and equitable opportunity for all Aboriginal and Torres Strait Islander peoples and commit to building reconciliation through Google’s technology, platforms and people and we welcome Indigenous applicants. Please see our Reconciliation Action Plan for more information.

Qualifications

Minimum qualifications:

  • Bachelor's degree or equivalent practical experience.
  • Experience in advertising sales and media account management.

Preferred qualifications:

  • Experience in sales and account management positions, within digital marketing, eCommerce, or consulting businesses.
  • Experience working in an autonomous sales environment and identifying business opportunities.
  • Ability to develop customer partnerships.
  • Ability to prioritize, plan, and organize sales activity.
  • Ability to explain commercial and business responsibilities.

About the job

Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.

As a Digital Strategist, you will have the opportunity to work with, shape, and grow businesses. Our mission is to educate, enable, and empower businesses by acting as experts and helping them navigate the digital world.

When our millions of advertisers and publishers are happy, so are we! Our Google Customer Solutions (GCS) team of entrepreneurial, enthusiastic and client-focused members are the "human face" of Google, helping entrepreneurs both individually and broadly build their online presence and grow their businesses. We are dedicated to growing the unique needs of advertising companies. Our teams of strategists, analysts, advisers and support specialists collaborate closely to spot and analyze customer needs and trends. In collaboration, we create and implement business plans broadly for all types of businesses.

Responsibilities

  • Manage a portfolio of businesses by understanding growth drivers, identifying opportunities for growth, managing risks, and building quarterly plans for achievements.
  • Drive customer growth by delivering outstanding customer sales experience and achieving customer business and marketing objectives.
  • Own business process by driving customer outreach, business pitches, solution implementation, and performance evaluation.
  • Work towards quarterly business and product growth goals.

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At Google, we’re committed to building a workforce that is more representative of the users we serve and creating a culture where everyone feels like they belong. To learn more about our diversity, equity, inclusion commitments and how we’re building belonging, please visit our Belonging page for more information.

We welcome and encourage people who are expecting and/or parents-to-be to apply to this or any other role at Google.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles.