Description

It’s an exciting time to be at Infoblox. Named a Top 25 Cyber Security Company by The Software Report and one of Inc. magazine’s Best Workplaces for 2020, Infoblox is the leader in cloud-first networking and security services. Our solutions empower organizations to take full advantage of the cloud to deliver network experiences that are inherently simple, scalable, and reliable for everyone. Infoblox customers are among the largest enterprises in the world and include 70% of the Fortune 500, and our success depends on bright, energetic, talented people who share a passion for building the next generation of networking technologies—and having fun along the way.

We are looking for a Staff UX Researcher to join our UX team in Santa Clara, CA, reporting to the director of User Experience Design. In this role, you will work on all aspects of user research and usability testing. You will collaborate with various groups across the Infoblox organization, including our UX Design team, Product managers, Engineering, and Product Marketing. Your research findings will inform business, product, and design decisions. You'll be an advocate for our products and help them take their businesses to the next level.They enhance usability by identifying pain points, build stakeholder confidence with evidence-based justifications, and foster better team collaboration. By maintaining an iterative feedback loop and staying updated on user behavior trends. A culture of user-empathy will lead to products that are intuitive, meet user needs, and ultimately result in greater user satisfaction and business success. You are not only an influencer, but you are an executor too.

You are the ideal candidate if you are an excellent collaborator and enjoy promoting user empathy and intuitive products. You are an influencer, and driven to achieve results.

What you’ll do:

• Leverage user research to align with our business and product experience goals
• Collaborate with Design, Product, Analytics, Marketing, and Engineering teams to shape learning objectives and prioritize research opportunities
• Lead the planning and execution of research studies, ensuring the use of appropriate methodologies at the right times, and manage the research roadmap for your focus area
• Conduct a range of research, from strategic foundational studies to tactical usability and concept testing, to deepen our understanding of user journeys and use cases
• Uphold high standards in research practices and continuously enhance our methodology toolkit
• Design and conduct studies on our diverse global user base, testing designs remotely and within various cultural contexts
• Facilitate and lead design thinking workshops to foster user empathy during ideation sessions
• Translate customer insights into actionable recommendations and communicate these insights to Product and Engineering teams in an engaging and inspiring manner
• Advocate for research findings through written reports, in-person presentations, and by leading co-synthesis and workshop sessions with diverse audiences

What you’ll bring:

• 5+ years of experience as a valuable researcher in a fast-paced data driven company
• Demonstrated ability to translate business needs into research questions and convert insights into measurable business impact
• Experience guiding teams to prioritize critical research questions and develop mixed-method research plans
• Expertise in creating foundational UX documents, such as journey maps and personas, backed by thorough research
• Proficient with mixed methods research and the strategic sequencing of attitudinal and behavioral studies
• Skilled in visualizing research insights beyond traditional bullet points, while also knowing when to use concise bullet point summaries
• Adept at telling compelling stories using a combination of words, visuals, and data
• Self-starter with a proactive approach to exploring new ideas and driving research initiatives
• Maintains a high standard for quality and attention to detail, with a portfolio required to demonstrate this
• Comfortable with product ambiguity and able to quickly immerse in new problem spaces
• Case studies demonstrating research skills with enterprise class user experience and emerging technologies
• Comfortable leading design thinking workshops, with a track record of effectively collaborating with distributed remote teams

What success looks like:

After six months, you will…

• Be fully engaged with our UX, Product Management, and Engineering teams
• Drive user research, prototyping, and usability testing
• Have the critical SaaS product knowledge required to drive thought leadership
• Understand the SaaS product users, tasks, and environment
• Drive user experience recommendations through research findings to enrich our SaaS cloud services portfolio

After about a year, you will…

• Have the ‘voice of the customer’ through Customer Programs
• Inform business, product, and design decisions on the basis of having developed a solid, shared, understanding of the needs of our product
• Create foundational artifacts that help teams align on top priorities around serving specific segments and user research types
• Play a strategic role in driving the user research for our SaaS product roadmap releases

We’ve got you covered:

In the spirit of pay transparency, we are excited to share our compensation philosophy. At Infoblox, we believe in paying for performance. You can expect our employment offers to take many factors into consideration, including but not limited to the location of the role, internal equity, applicable past experience, individual skill set, education, and professional certifications. Please keep in mind that the range mentioned is the base salary range for the role. The typical base salary range for this position in California is $120,600 - $181,500, plus corporate bonus potential.

Our holistic benefits package includes coverage of your health, wealth, and wellness—as well as a great work environment, employee programs, and company culture. We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life. We have a strong culture and live our values every day—we believe in transparency, curiosity, respect, and above all, having fun while delighting our customers.

Speaking of a great work environment, here are just a few of the perks you may enjoy, depending on your location…

• Onsite massages, clubs, farmers market, and fitness classes
• Delicious and healthy snacks and beverages
• Electric vehicle charging stations
• Outdoor amenities, seating, and courtyard BBQ
• Dog park and pet-friendly programs
• Newly remodeled offices with state-of-the-art amenities

Why Infoblox?

We’ve created a culture that embraces diversity, equity, and inclusion and rewards innovation, curiosity, and creativity. We achieve remarkable results by working together in a supportive environment that focuses on continuous learning and embraces change. So, whether you’re a software engineer, marketing manager, customer care pro, or product specialist, you belong here, where you will have the opportunity to grow and develop your career. Check out what it’s like to be a Bloxer. We think you’ll be excited to join our team.