Product Strategy & Customer Programs Manager

At Infoblox, every breakthrough begins with a bold “what if.”
What if your ideas could ignite global innovation?
What if your curiosity could redefine the future?

We invite you to step into the next exciting chapter of your career journey. Bring your creativity, drive, your daring spirit, and feel what it’s like to thrive on a team big enough to make an impact, yet small enough to make a difference. Our cloud-first networking and security solutions already protect 70% of the Fortune 500, and we’re looking for creative thinkers ready to push that influence even further. Join us and discover how far your bold “what if” can take the world, your community, and your career.

Here, how we empower our people is extraordinary: Glassdoor Best Places to Work 2025, Great Place to Work-Certified in five countries, and Cigna Healthy Workforce honors three years running — and what we build is world-class: recognized as CybersecAsia’s Best in Critical Infrastructure 2024 — evidence that when first-class technology meets empowered talent, remarkable careers take shape. So, what if the next big idea, and the next great career story, comes from you? Become the force that turns every “what if” into “what’s next”.

In a world where you can be anything, Be Infoblox.

Product Strategy & Customer Programs Manager

We have an opportunity for a Product Strategy & Customer Programs Manager to join our Product and Business Operations team in Tacoma, WA, reporting to the Vice President of Product and Business Operations. In this pivotal role, you drive business-critical initiatives, align operations with company objectives, and support cross-functional efficiency. Collaborating closely with finance, sales, marketing, and product teams, you will lead operational excellence, post-launch activities, and customer feedback programs

Be a Contributor — What You’ll Do

• Customer Feedback Integration: Partner with product management, engineering, and customer success to gather and synthesize customer feedback. Translate insights into actionable product requirements and influence the product roadmap. Develop frameworks for continuous feedback loops with customers.
• Customer Advisory Boards (CABs) & Early Access Programs (EAPs): Design and run EAPs to ensure products are tested and validated with real customers before launch. Organize and facilitate CABs, ensuring executive-level customer voices are captured and acted on.
• Program Management: Drive cross-functional alignment on customer programs with product, marketing, sales, and support teams. Ensure timelines, deliverables, and success metrics for EAPs and CABs are clearly defined and met. Track and report outcomes of strategic programs to executives and stakeholders.
• Strategic Influence: Be a customer advocate inside the company, ensuring the voice of the customer shapes strategy. Identify trends in feedback across accounts to anticipate market needs. Recommend program improvements for stronger customer engagement and impact.

Be Prepared — What You Bring

• 10+ years program management, or customer success roles. With 3+ years in a leadership role.
• Strong experience managing executive-level customer engagement (CABs, EAPs, user councils).
• Excellent communication and facilitation skills, including executive presence.
• Proven ability to work cross-functionally across product, engineering, sales, and marketing.
• Strategic thinker with strong analytical and organizational skills.

Be Successful — Your Path

First 90 Days: Immerse in our culture, connect with mentors (Blox Buddies), and map the systems and meet with key stakeholders that rely on your work. Discuss and create short/long term goals.

Six Months: Expertise in Infoblox CAB process. Drive continuous improvement in business operations

One Year: Influence business strategy through data-driven insights. Driving CAB and BMT. Be recognized as a key leader in driving operational excellence

Belong— Your Community

Our culture thrives on inclusion, rewarding the bold ideas, curiosity, and creativity that move us forward. In a community where every voice counts, continuous learning is the norm. So, whether you code, create, sell, or care for customers, you’ll grow and belong here.

Be Rewarded — Benefits That Help You Grow, Thrive, Belong

• Comprehensive health coverage, generous PTO, and flexible work options
• Learning opportunities, career-mobility programs, and leadership workshops
• Sixteen paid volunteer hours each year, global employee resource groups, and a “No Jerks” policy that keeps collaboration healthy
• Modern offices with EV charging, healthy snacks (and the occasional cupcake), plus hackathons, game nights, and culture celebrations
• Charitable Giving Program supported by Company Match
• We practice pay transparency and reward performance. Offers reflect role location, internal equity, experience, skills, education, and certifications. Base salary for this position: $119,600 - $163,900, plus bonus

Ready to Be the Difference?

Infoblox is an Affirmative Action and Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis

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