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Job Description

Manulife Investment Management (“MIM”) is the global wealth and asset management segment of Manulife Financial Corporation. Manulife Investment Management's global real estate platform provides investment solutions globally as part of its comprehensive private markets capabilities, offering core, core-plus, and value-add strategies.

The global real estate team uses its global platform and regional market knowledge to find opportunities and get results for its clients. As of December 31, 2023, its sustainably operated platform includes 81 million square feet of office, industrial, retail, and multifamily assets located across Canada, the United States, and the Asia Pacific region. The team is expanding its capabilities to meet evolving market opportunities, building a strong and diverse global culture as an entrepreneurial investment manager.

General Accountability:

The Senior Financial Reporting Analyst, Real Estate Asset Management is generally responsible for overseeing and providing support on financial, accounting, reporting, analysis and advisory related to the main real estate activities/transactions within the regional Asset Management platform and its managed portfolios. The successful candidate will be responsible for facilitating efficient and accurate financial reporting across the regional portfolio, coordinating with Head Office Property Accounting, regional Property Managers and Asset Managers, and other collaborators. Assets managed will be within Manulife/ John Hancock’s U.S. Real Estate holdings in the Western US Region which include a mix of commercial (office and retail), industrial, and residential properties (internally and externally managed).

The role reports to the Director of Financial Operations in Western US Region.

Responsibilities:

Coordination of all regional financial operations and relevant collaborators

• Facilitate financial reporting from regional Property Managers. Consolidate results for review with regional Asset Managers.
• Liaise with Head Office Property Accounting on accounting transactions, lease administration activity and monthly/quarterly financial reporting. Ensure that required information is accurately entered into Yardi accounting system.
• Review, analyze, communicate, and resolve any financial accounting issues that may arise.
• Maintain systems and adhere to policies for regional storage as required for contracts, operational documentation, credit and security documentation and financial documents.

Support regional financial operations and activities

• Responsible for local management of AR/AP activities, payment/reimbursement administration, debt compliance monitoring and tenant relations specific to financial operations.
• Responsible for annual lease auditing and abstracting to validate compliance, including confirmation of accurate operating expense and common area maintenance expense application.
• Organize property financial data, rent rolls and capital plans for the quarterly appraisal process for the regional portfolio. Support quarterly transmissions of information to external appraisers and review checklists to internal teams.
• Provide support on all real estate tax issues including coordinating all information, assessments, appeals and communication with consultants. Main point of contact for the real estate tax consultants, lawyers, assessors, and the City Tax Department.
• Support the annual policy and procedure audits for each property management office on an annual basis, in coordination with Head Office. Support coordination of the annual operating costs audits with external auditors; these audits form part of the Year End recovery billing that is forwarded to tenants.

Contribute to financial and operational reporting

• Assist in preparation, review and analysis of financial documents and budgets for each property; ensure accuracy and completion on a timely basis.
• Prepare and review variance commentary and rent roll analysis with the Property Administration, Property Management, and Asset Management teams.
• Produce reports from Building Engines (work order system) and Honest Buildings (project management system) and other systems to track and communicate regional operational and project tracking activity.
• On a monthly basis or as required, assist in preparation of property reporting packages for joint venture partners, including cash flow statements, operating statements with variance analysis, capital expenditure reports and bank reconciliation. Ensure data is accurate, complete, and timely and is presented in a professional format.

Support regional cost center management and reporting

• Prepare budget/reforecast for regional cost centers. Monitor actual vs. budget variance (including monthly and YTD variances to budgets).
• Review Performance to Plan (PTP) reports with the Managing Director of the Region.
• Process and code invoices applicable to the regional cost center.

Knowledge/Skills/Competencies/Education:

• University Bachelor’s Degree in finance, accounting, or real estate management required.
• Minimum 3 years of experience in accounting/financial administration, preferably with experience in the real estate industry.
• Strong knowledge of real estate accounting and administration concepts. Experience working with real estate funds a plus.
• Ability to manage a team and effectively assign tasks to achieve objectives and deadlines. Ability to work as a great teammate and to develop strong working relationships across various groups and locations.
• Excellent influencing and communication skills. Sound analytical and problem-solving skills.
• Effective customer service and interpersonal skills.
• Strong organizational, time management and priority setting skills to meet tight deadlines.
• Excellent computer and MS Excel spreadsheet skills and proficiency of real estate accounting systems.
• Proficiency with Microsoft Excel and Argus Enterprise. Experience with real estate accounting systems, i.e., Yardi is a plus.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture
  We lead with our Values every day and bring them to life together.
• Boundless opportunity
  We create opportunities to learn and grow at every stage of your career.
• Continuous innovation
  We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity and Inclusion
  We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship
  We build a business that benefits all collaborators and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

The annual base salary for this role is listed below.

Primary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

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