John Hancock is redefining our Long-Term Care business to help our customers age in place and receive the care that they need. This team focuses on providing access to high-quality and affordable long-term care providers to our customers when they need it. The LTC Preferred Provider Analyst will be focused on supporting the execution of our long-term care preferred provider strategy and building Provider capabilities to better support our Providers. You will be part of the LTC Preferred Provider Team, reporting directly into the Head of Preferred Provider. This role is essential in enabling us to transform how we engage with our providers and end customers to enable them to receive the care that they need.

This role helps provide key analysis and project support to implement key initiatives.

Position Responsibilities:

• Investigate business problems/needs to recommend and implement solutions.
• Analyze data and work with management to develop creative solutions to drive business value.
• Document business opportunities and recommendations including business case metrics.
• Research and document business changes and user needs, including workflow procedures, provider needs and end customer needs.
• Coordinate recommended business and process changes, improvements, and implementations including pilot and test plans to validate proof of concepts and gain takeaways.
• Participate and contribute to multiple roles throughout the project lifecycle: user story definition, requirement gathering, project coordination, testing coordination, user acceptance testing, process documentation and training.
• Act as business unit liaison with other business units including Information Systems, Human Centered Design, Marketing, Advanced Analytics, etc.
• Identify and recommend staff training needs and launch market plans in response to business and process changes or new product/system implementations.

Required Qualifications:

• Long-term care or healthcare experience, especially in the area of working with or for providers.
• Experience building digital capabilities such as finding providers and claims management.
• Demonstrated experience implementing solutions that drive business results.
• Good understanding of project management methodologies and workflow design.
• Knowledge of the geriatric/senior care landscape.
• Business knowledge and understanding of geriatric care services (Home Health, Assisted Living, Skilled Nursing, etc.).
• Understanding of pilot design and user testing.
• Proficient in Excel and PowerPoint.
• Knowledge of Salesforce and Adobe Analytics is a plus.

Preferred Qualifications:

• Curious and data-driven individual who focuses on outcomes vs. output.
• Strong analysis and solution-oriented mindset.
• Strong organization, communication, and interpersonal skills.
• Ability to cultivate relationships with key stakeholders representing a broad range of functions and levels.
• Effective interviewing, facilitation, and presentation skills.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-Hybrid

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About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Primary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

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