About the Audit Group: Join Manulife's Audit and Advisory Services team, where we partner with management to enhance risk control and organizational resilience. We deliver insightful reports to senior management and the Board, reinforcing our commitment to excellence and accountability. Our energetic and collaborative team offers exposure to new business areas and influences business management through diverse projects. We prioritize professional development and innovation, offering opportunities like data analytics training to advance your career.
About our Audit and Advisory Services Professional Practices Team: Manulife's Audit and Advisory Services Professional Practices Team supports and enhances the quality and effectiveness of assurance and advisory engagements across the organization by developing and implementing audit methodology and related best practices; standards; quality assurance; training and development; tools and systems used within the department; board and senior management reporting; internal performance metrics’ and developing and implementing strategic priorities. The team collaborates with various stakeholders within Audit and Advisory Services and within the company to support the mission and vision of Audit and Advisory Services and the company's strategic objectives. The team is also committed to fostering a diverse and inclusive environment, supporting initiatives that drive organizational excellence.
Join a team committed to your expertise, growth, and development!
Learning Opportunities: By implementing advanced analytics and Gen AI tools and programs, the Professional Practices Team contributes to Manulife's mission of becoming the most digital and customer-centric organization in the industry. Our Audit and Advisory Services team provides rich learning opportunities, offering exposure to diverse audit strategies and specialized training. These experiences will enhance your technical and soft skills, preparing you for advancement and new roles within the company.
Leadership and Stakeholder Exposure: This role offers a unique opportunity to collaborate directly with members of the Global Leadership Team (GLT) and Executive Leadership Team (ELT). By engaging with senior leaders, you will gain valuable insights and visibility, enhancing your leadership skills and professional growth within the organization.

Position Responsibilities:

• Manage processes and data quality within Archer.
• Lead the department’s effective utilization of the Archer. Champion initiatives to enhance and innovate the user experience with the Audit Management Software, aligning with the department’s strategic goals.
• Ensure the quality and completeness of all communications provided to the Audit Committee, Executive Management, regulators, and other key stakeholders, maintaining high standards of accuracy and relevance.
• Manage key department programs and processes, including Privacy, Records Management, Business Continuity and Disaster Recovery preparedness.
• Manage the gathering, reporting, and tracking of information for external regulators.
• Serve as the audit representative and manage the integration within the Integrated Audit Program (IAP), including managing the process for business hierarchy/audit universe changes.
• Coordinate and direct the development of the annual financial plan and forecast, overseeing expense management analysis throughout the year to ensure financial targets are achieved.
• Manage the development of the annual audit plan, including the tracking and reporting of its completion, and manage any adjustments to the plan.
• Contribute to other improvement initiatives and projects undertaken by the Professional Practices Team, enhancing the efficiency and effectiveness of Audit Practices.
• Challenges/Opportunities:
• Driving continuous improvement in quality and cost effectiveness of services provided.
• Collaborating with Audit Services management and staff to obtain consensus on improvements to the audit systems.
• Exercising and demonstrating sound business judgment.
• Prioritization and time management to meet project and objective commitments while maintaining flexibility.

Required Qualifications:

• Demonstrated experience in project and resource management, as well as talent development.
• Strong analytical and problem-solving skills, with a strategic mindset.
• Demonstrated ability to work effectively in diverse environments and cultures, over a number of geographically dispersed office locations.
• Ability to effectively communicate ideas orally and in writing, at Segment and Global Functions levels, and to listen and consider ideas of others.
• Excellent customer focus and commitment to quality.
• Results oriented; ability to balance multiple priorities and projects.
• Strong relationship skills including a demonstrated ability to deal effectively with staff at all levels.
• Proven project management skills in achieving departmental, project and individual objectives.

Preferred Qualifications:

• Strong communication and interpersonal skills, with the ability to build relationships and influence stakeholders.
• Exceptional attention to detail
• Strong experience with database tools, dashboards and SharePoint design / maintenance / programming would be an asset.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-Hybrid

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.