Are you a self-starter who thrives on details and curiosity, passionate about delivering quality systems to support insurance sales? We are seeking a talented and experienced Business Systems Analyst to join our dynamic team. You will work closely with cross-functional teams to deliver transformative and impactful digital solutions.

Join the Policy Admin Team supporting the development of life insurance new and enforce products on a vendor platform and all other system connections (such as but not limited to New Business, Compensation, Customer/Broker Servicing portal, Accounting, Valuations, Correspondence, Reports, etc.) to support the sales and post sales insurance policies.

This role offers a dynamic opportunity to collaborate with various partners to elicit and understand business needs. The Business Systems Analyst (BSA) will act as a key liaison between business and technology, translating product specifications into actionable technical requirements and ensuring successful delivery of system functionalities and product development.

Work location: Toronto - Canada (primary) or Boston - USA

Work arrangement: Hybrid - 3 days in Office, 2 days from Home;

Remote working option is not available.

Position Responsibilities:

• Collaborate with Product Owners, Engineers, Quality Engineers, Business partners, and Scrum teams to define Epics, Features, and detailed User Stories.

• Translate life insurance product specifications into technical requirements and system designs.

• Collaborate to help develop and execute test strategies, plans, and acceptance criteria for product implementations and system enhancements.

• Understand testing requirements and build and support test planning and execution to validate that system solutions meet the business requirements.

• Perform analysis of complex system calculations including actuarial rate models, identify root cause of problems, and contribute to development of technical solutions.

• Partner with internal teams and external vendors to ensure alignment with business needs and IT standards.

• Support system, regression, and user acceptance testing activities.

• Enhance workflows and processes in alignment with business and technical strategy.

• Monitor industry trends and contribute to communities of practice.

• Manage multiple initiatives concurrently and navigate ambiguity with a customer-centric mindset.

Required Qualifications:

• 8+ years IT industry experience

• Must have Actuarial or strong Mathematical background

• Minimum 5 + Years of Experience in Insurance or Banking and Financial sectors.

• Must have strong understanding of individual life insurance operations and product development.

• Must have experience in Policy Administration.

• 3–4 years of progressive business analysis experience supporting medium to large-sized projects.

• Agile team experience where responsibilities include the planning and delivery of user stories in an Agile SCRUM environment

• Proficiency in systems design, structured analysis, and testing methodologies.

• High level of discipline knowledge and understanding of life insurance product development.

• Proven ability to lead analysis efforts, mentor junior analysts, and influence cross-functional teams.

• Demonstrated ability to work independently and collaboratively across teams.

• Foundational knowledge of system design and testing processes.

• Strong analytical, planning, and organizational skills to support multiple initiatives.

• Effective communication and stakeholder engagement across cross-functional and geographically dispersed teams. Demonstrable ability to work independently, as well as in a team environment with geographically dispersed Business partners and peers.

• Skilled in Microsoft Office tools (Word, Excel), JIRA.

• Proven ability to leverage emerging market trends including adoption of tools and best practices using Generative AI to transform Business analysis and product delivery.

• Ability to manage competing priorities and adapt to a fast-paced environment.

• Awareness of organizational dynamics and informal structures.

Preferred Qualifications:

• Bachelor’s degree in a related field is highly preferred

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.