Operations and Core Systems Project Manager

MassMutual Federal Credit Union

Full-Time

Springfield, MA

The Opportunity

As an Operations and Core Systems Project Manager for MassMutual Federal Credit Union (MMFCU), you will be a valued member of a supportive, diverse, and skilled team. All MMFCU team members are committed to delivering a consistent and memorable experience to our members and potential members. You will be responsible for driving our operations and core system project delivery initiatives and for overseeing the overall direction, coordination, and execution of IT projects aligned with our strategic goals. You will also be responsible for deploying change management assessments, tools and plans to enable successful stakeholder adoption of IT projects. You will be expected to proactively communicate with all involved personnel to provide progress updates, identify problems, create solutions, and implement efficiency improvements.

The Team

This team is made up of a Chief Operating Officer, an Operations Manager, an Operations Specialist, and an IT Administrator. Reporting directly to the Chief Operating Officer, the team is expected to work cross-functionally and collaboratively with other business units within the organization and adhere to the corporate values of the credit union.

The Impact

The following duties for this position are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned:

• Lead and manage multiple projects related to core systems and operations, from initiation through completion, ensuring they are delivered on time, within scope, and within budget.
• Develop and maintain detailed project plans, schedules, and budgets, coordinating with cross-functional teams and stakeholders.
• Identify project risks and develop mitigation strategies to ensure successful project outcomes.
• Monitor and report on project progress, providing regular updates to senior management and stakeholders.

• Oversee the day-to-day operations of core systems, ensuring optimal performance and reliability.
• Work closely with IT and operations teams to identify and resolve system issues promptly.
• Ensure compliance with regulatory requirements and industry standards.
• Develop and implement operational policies and procedures to improve efficiency and effectiveness.

• Collaborate with internal and external stakeholders to understand their needs and ensure their expectations are met.
• Facilitate communication and coordination among departments to ensure smooth project execution.
• Provide training and support to staff on new systems and processes.
• Be fully committed to the organization’s values of practicing positivity, being proactive & progressive, cultivating collaboration, growing & guiding, and being adaptable & resourceful.

Minimum Qualifications

• 7+ years years of experience in project management, with a focus on operations and core systems in a financial institution.
• B.S. in Business Management, Information Systems or equivalent experience.

Preferred Qualifications

• Strong understanding of credit union operations and core systems.
• Excellent project management skills, including proficiency with project management tools and methodologies.
• Exceptional problem-solving and analytical skills.
• Strong communication and interpersonal skills, with the ability to work effectively with diverse teams and stakeholders.
• Ability to manage multiple priorities and work under pressure in a fast-paced environment.
• Familiarity with credit union system terminology and acronyms.
• Proven track record of successfully managing complex projects and leading cross-functional teams.

Employment is contingent upon successfully passing a credit check.

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Salary Range:

$104,060 - $122,408

Why Join Us.

We’ve been around since 1851. During our history, we’ve learned a few things about making sure our customers are our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products and services. To accomplish this, we celebrate an inclusive, vibrant and diverse culture that encourages growth, openness and opportunities for everyone. A career with MassMutual means you will be part of a strong, stable and ethical business with industry leading pay and benefits. And your voice will always be heard.

We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It’s more than our company structure – it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.

MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.

If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.

At MassMutual, we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. For more information about our extensive benefits offerings please check out our Total Rewards at a Glance.