The Team

The Customer Communications Management (CCM) organization is made up of multiple teams that support the full life cycle of MassMutual’s customer correspondence patterns and electronic records management for the enterprise. Our teams are Dev-Ops, so we’re not only responsible for the operational health of our systems, but we also help deliver strategic solutions working with our business and IT partners. Some examples of the correspondence we generate for our customers are contracts, financial statements, bills, letters, and checks. In addition to document generation and output management, we manage MassMutual’s strategic electronic records repository and provide automated electronic workflow capabilities and services.

The Opportunity

To help us achieve our mission, we are hiring a Business Systems Analyst to partner with our Enterprise Content Management (ECM) developers and with project teams across the enterprise. This position requires the ability to facilitate and enable solution delivery in partnership with our technical teams, business partners, and project teams.

The Impact - Job Responsibilities

• Assist with incoming demand triage and help project teams achieve “good order” in preparation for development activities
• Assist with creating and providing high-level estimates for project planning
• Analyze and decompose business requirements to assist with system design activities
• Consult with our partners to ensure their requirements are providing enough detail to complete our designs
• Consult on and/or document non-functional requirements for application specific components
• Translate technical concepts into business terms and vice versa
• Assist the developers in the overall design as the ECM/CCM expert, bridging the gap between the requirements and technology – this may include field mapping between source and system(s) and our target repository
• Help drive design discussions to ensure they align with the architectural roadmap and can be adhered to within project schedule and budget
• Assist the developers in the overall design across ECM and other CCM systems; identify gaps, problems and dependencies between individual designs and systems
• Oversee the alignment and sequencing of work within the ECM space to help the team achieve target deliverables
• Participate in Peer Reviews of designs, code and production readiness
• Provide input into project test strategies and test scenarios; participate (directly or indirectly) in all phases of project testing
• Operate independently on multiple project tasks of varying complexity
• Identify and drive process improvement opportunities

The Minimum Qualifications

• Bachelors degree
• 5+ years of experience in a Business Systems Analyst or similar role
• 2+ years of experience and/or working knowledge of drafting business/systems requirements and/or design specifications
• Must be able to align work schedule with standard EST business hours

The Ideal Qualifications

• Must be comfortable reading/analyzing data files in various formats (i.e. text, XML)
• Familiarity with the concept of corporate records and their management
• Skilled in problem solving and technical analysis
• Strong organizational skills and attention to detail
• Effective relationship building skills
• Excellent written and verbal communication skills
• Working knowledge of system testing processes including test strategies and integrated testing and use-case scenarios
• Seasoned individual capable of handling broad scope projects that have short to long-term focus, concurrently

Preferred Qualifications

• 8+ years of experience in a Business Analyst and/or Business Systems Analyst role
• Knowledge of, or experience with, event management solutions and tools using the publish-subscribe framework
• Knowledge or experience with building and/or supporting content management system solutions
• Experience and/or working knowledge of Financial Service / Life Insurance operations concepts and related business data
• Basic query writing skills with SQL DB
• Experience working with Agile development processes and methodologies including Scrum and Kanban, as well as traditional Waterfall
• Ability to influence peers, leaders and business customers

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Salary Range:

At MassMutual, we focus on ensuring fair equitable pay, by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component.

Why Join Us.

We’ve been around since 1851. During our history, we’ve learned a few things about making sure our customers are our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products and services. To accomplish this, we celebrate an inclusive, vibrant and diverse culture that encourages growth, openness and opportunities for everyone. A career with MassMutual means you will be part of a strong, stable and ethical business with industry leading pay and benefits. And your voice will always be heard.

We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It’s more than our company structure – it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.

MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.

If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.

At MassMutual, we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. For more information about our extensive benefits offerings please check out our Total Rewards at a Glance.