Private Wealth Client Service Analyst
MassMutual
The Opportunity
The Private Wealth Client Service Analyst "CSA" will support the Alternative Investments and Structured Investment Product team. The Client Services Analyst will support ~5,000 Series 7 financial advisors and clients as well as teammates in a fast paced, innovative, and collaborative environment. You will be responsible for providing subject matter expertise on Alternative and Structured Products policies, procedures, and the subscription and trading process. The CSA will also assist with Alts related TOA follow up, subscription follow up and platform access to advisors and sales assistants.
The Team
The Alternative and Structured Investment team’s mission is to empower advisor practices, agencies, and MassMutual to excel in the HNW space by offering open architecture solutions and expertise. We are dedicated to helping clients achieve their financial goals and to grow and transition their wealth through informed investing.
The Impact
Alternatives are a high growth product range, that require specialized skill set to process private placements, interval funds, structured notes and market-linked CDs, specifically tailored for high-net-worth (HNW) clients. As a Client Service Analyst, you will work closely with a variety of internal and external stakeholders, including Alternative platforms, the internal trading desk, and financial advisors on a comprehensive range of offerings.
Key responsibilities include, but are not limited to:
Field operational inquiries from Financial Advisors & their sales assistants on MMLIS approved third party offerings in a timely manner.
Provide pre- and post-trade technical support to advisors and their trading assistants while ensuring adherence to procedural requirements.
Facilitate advisor and sales assistant training on the Alternatives platforms, paperwork requirements, and billing.
Ensure seamless client onboarding experience by working closely with trading and operational areas.
Identify and document operational procedures for ongoing fund maintenance on various platforms.
Develop strong understanding of operational platforms and processes and become resident expert for advisors on subscription process and post trade requests.
Assist financial advisors with problem resolution of account opening, maintenance items and other inquiries related to client onboarding, servicing (deadlines, platform questions, redemptions, capital calls, distributions).
Assist in ad hoc projects / research to support business initiatives.
Produce periodic sales reports and analysis for internal projects.
Employ tactical thinking to support the execution and implementation of process improvements.
Focus on opportunities to improve the ease of doing business for advisors submitting Alternative Investment business.
The Minimum Qualifications
Bachelor’s Degree
2+ years of experience in an operations, processing or project management role in the financial services industry
2+ years experience working financial advisors to support business growth, product adoption, or client solutions
2+ years of working with Microsoft Suite (Work, Excel, PowerPoint)
Due to the nature of this position, as a part of our background check process, candidates must be able to pass a non-registered fingerprint background check to qualify as a fingerprinted person under FINRA
The Ideal Qualifications
Strong understanding of the high net worth and Financial Advisor operating model
Experience with Alternative Investments and Structured Investments
Knowledge of alternative investment funds and operational terms
Excellent interpersonal skills and strong desire to solve problems.
Develop strong working relationships with colleagues, teams and clients
Manage multiple projects simultaneously
Strategic mindset with the capability to work cross-functionally in a collaborative environment.
Knowledge and understanding of FINRA/SEC rules and regulations
What to Expect as Part of MassMutual and the Team
Regular meetings with the Alternatives team.
Focused on one-on-one meetings with your manager.
Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran, and disability-focused Business Resource Groups.
Access to learning content on Degreed and other informational platforms.
Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits.
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Salary Range:
$65,800.00-$86,300.00At MassMutual, we focus on ensuring fair equitable pay, by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component.
Why Join Us.
We’ve been around since 1851. During our history, we’ve learned a few things about making sure our customers are our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products and services. To accomplish this, we celebrate an inclusive, vibrant and diverse culture that encourages growth, openness and opportunities for everyone. A career with MassMutual means you will be part of a strong, stable and ethical business with industry leading pay and benefits. And your voice will always be heard.
We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It’s more than our company structure – it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.
MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
At MassMutual, we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. For more information about our extensive benefits offerings please check out our Total Rewards at a Glance.