The Opportunity

As a communication Director, you will take on a dynamic leadership role, guiding strategic and tactical communications and high-impact projects within the Operations Implementation Support, Readiness & Communications team. You will develop and execute communication and change management strategies, ensuring alignment with organizational goals and driving engagement across all channels. As a trusted advisor to all levels of leadership and readiness field partners, you’ll shape approaches that enhance initiative adoption and elevate the field experience. This role requires strong vision, relationship-building skills, and expertise in leadership, enterprise communications and change management to support operational excellence.

The Team

The Operations Implementation Support, Readiness & Communication team is dedicated to fostering a collaborative environment where shared expertise and teamwork drive success. By harnessing our collective business and technology acumen, deep understanding of customer needs, and a commitment to achieving results together, we execute critical initiatives and prepare employees for change. This collaborative approach empowers Operations to keep advisors and customers at the center of everything we do, ensuring seamless support and continuous improvement across the organization.

You will lead the Communications team. As the “voice” of Operations, the Communications team plays a pivotal role in designing and implementing strategic communications, content, and logistics across multiple mediums and product lines, serving high-impact clients and audiences. This team actively fosters partnerships with all levels of leadership, ensuring clarity and trust throughout all communications.

The Impact

As Communication Director, you will support operations strategy by leading communications and initiatives that will optimize the efficiency, effectiveness and continued development of the communication consultants. Your role ensures clear messaging, smooth adoption of changes, stakeholder engagement, and enhanced operational performance for ongoing growth and improvement.

Key responsibilities include, but are not limited to:

• Lead the Communications Consultants team, fostering collaboration and continuous improvement.

• Develop and implement comprehensive communication strategies for Operations, ensuring alignment with Home Office and field partners.

• Coach leaders and associates to communicate with impact, using storytelling to convey strategic initiatives.

• Establish and enforce communication standards and governance aligned with brand guidelines.

• Define KPIs to measure communication effectiveness and transparency across channels.

• Drive technology innovation, including AI tools, to enhance workflows and engagement.

• Develop and execute change management strategies, coaching leaders to champion transformation.

• Design communication and engagement plans that minimize resistance and drive adoption.

• Create governance frameworks, toolkits, and training for consistent change leadership.

• Oversee external communication governance, implementing policies and review processes to protect brand integrity.

• Collaborate cross-functionally to identify improvements and ensure compliance with standards.

The Minimum Qualifications

• Bachelor’s degree or four years of work experience in a Marketing / Communications role

• 5+ years of communications experience

• 3+ years in a leadership role, managing people

• 2+ years' experience leading the development and execution of strategic initiatives

• 2+ years' experience in change management, involving planning and executing change initiatives/strategies at scale

The Ideal Qualifications

• Strong negotiation and influencing skills.

• Ability to think strategically and develop comprehensive narratives that align with audience, business goals.

• Knowledge of content measurement and reporting metrics, and how to use them to ideate and fuel performance.

• Ability to leverage generative AI for content personalization and efficiency

• Proven experiences designing communication experiences for dispersed teams.

What to Expect as Part of MassMutual and the Team

• Regular meetings with Operation Implementation Support, Readiness & Communications team

• Focused one-on-one meetings with your manager

• Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups​

• Access to learning content on Degreed and other informational platforms

• Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits

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Salary Range:

At MassMutual, we focus on ensuring fair equitable pay, by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component.

Why Join Us.

We’ve been around since 1851. During our history, we’ve learned a few things about making sure our customers are our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products and services. To accomplish this, we celebrate an inclusive, vibrant and diverse culture that encourages growth, openness and opportunities for everyone. A career with MassMutual means you will be part of a strong, stable and ethical business with industry leading pay and benefits. And your voice will always be heard.

We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It’s more than our company structure – it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.

MassMutual is an equal employment opportunity employer. We welcome all persons to apply.

If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.

At MassMutual, we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. For more information about our extensive benefits offerings please check out our Total Rewards at a Glance.