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Creative Operations Manager



Los Angeles, CA, USA · Phoenix, AZ, USA · Dallas, TX, USA
Posted on Wednesday, June 12, 2024


To empower the internal creative workflow with the optimal tools, software and workflows required to produce exceptional work. Immerse themselves in the various creative work streams and identify gaps along with solutions by building relationships with stakeholders along the project lifecycle. Always looking for a better way in partnership with Agency Ops (Tech, PM) and Creative leads, whether that be procedure, systems, and/or tools, to generate the best creative output while being as efficient as possible.


  • Seek, identify, and present optimized internal creative workflow / software / tech solutions to the Director, Operations on a monthly basis.
  • Manage creative software on an ongoing basis to ensure we are capitalizing on our agreements for optimal creative output; including but not limited to Adobe Suite, Monday.com, Monotype, Flexitive, Box, various routing & approval software, etc.
  • Work with the Director, Technology Operations, to identify technology gaps that limit the agency’s creative output and identify and properly vet the tools and solutions to address challenges.
  • Lead and execute engaging creative department workshops on a quarterly basis with CYLNDR stakeholders to ensure we are empowering “makers” with the latest software and workflow.
  • Represent equipment maintenance & supply needs from a creative standpoint and proactively mitigate issues by collaborating with creative stakeholders and Tech to action needs.
  • Create training materials for processes that fall within your remit.
  • Serve as a point of contact for creative vendors and meet with them as needed.
  • Potentially lead efforts in managing, reviewing, troubleshooting, and constantly improving the agency’s digital archive files and digital asset management.


  • Action Oriented: Able to identify opportunities and challenges and action cross-functional teams towards necessary next steps
  • Business Acumen. Demonstrate understanding of business operations. Solution-focused and seek to understand the larger situation and find viable outcomes with objectivity. Ability to think independently and recommend improvements to existing processes.
  • Problem Solving. Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers.Relishes leading; takes unpopular stands if necessary; encourages direct and tough debate but isn’t afraid to end and move on; is looked to for direction in a crisis; faces adversity head on; energized by tough challenges.
  • Organizational Agility: Knowledgeable about how organizations work; knows how to get things done both through formal channels and the informal network; understands the origin and reasoning behind key policies, practices, and procedures; understands the cultures of organizations.
  • Interpersonal Savvy: Relates well to all kinds of people – up, down and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.

Professional Skills & Knowledge

Technology, Project Management, Critical Thinking, Problem Solving, Flexibility, and Communication


The ideal candidate has 5+ years of comparable creative operations experience and/or project management in an advertising agency environment.

Salary Range

Our estimated range for this role is $85 - 95k

Compensation packages are based on the skill level and experience each candidate brings to their role. There may also be a more senior or junior position available that could be a better fit with your expertise. Each level has its own compensation range.

We pride ourselves on competitive salaries, and ensuring pay equity exists across our organization. We benchmark each position against existing employee competencies and 4As compensation data which includes geographic and agency size benchmarks. We also meet with department leaders 3x/year to ensure we are supporting employees in living into their full potential. Our promotions are not limited to a specific time per year. Promotions are tied to performance. We look forward to meeting you!

Right To Work In The US

You must be authorized to work in the US for any employer. At this time, we are not sponsoring or providing assistance with obtaining work authorization.McKinney is a place where everyone can grow. Studies have shown that marginalized communities such as women, LGBTQ+ and people of color are less likely to apply to jobs unless they meet every single qualification. However you identify, and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day.

We are in the office every Tuesday/Wednesday/Thursday on a hybrid schedule.