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Community Manager

Mullen Communications

Mullen Communications

Marketing & Communications
Boston, MA, USA
Posted on Tuesday, July 2, 2024

We are champions of positive dissatisfaction.
Dissatisfied with the way it’s always been,
with handcuffs and limits and rules,
with insights that aren’t insightful,
and with creative that doesn’t make you feel.
We believe dissatisfaction is the mother of reinvention.
That’s why our mascot is the octopus.
It’s the only organism on the planet that routinely edits its own genetic material
to adapt, innovate, and thrive.
It outsmarts the competition by constantly changing.
It reinvents, repeats, reinvents, repeats.
And so do we.
In a world where the most innovative brands grow faster than the competition,
we are, pound for pound, the most effective agency in the world. Eleven years running.
MullenLowe: Always Be a Challenger.


The Community Manager will play an important role as a social media specialist and community advocate on the internal MullenLoweUS social team. We need someone who can step in, take responsibility, and very quickly understand the agency and begin contributing.

Responsibilities

  • Manage social content through the entire cycle from brief to scheduling to publishing.
  • Moderate all community interaction with published content responding in a timely manner and escalating when appropriate.
  • Monitor and foster positive community activity, proactively keeping a pulse on overall interests and sentiment.
  • Be the go-to expert for any emerging social trends, and community insights for internal agency social team and clients.
  • Assist with creation, conception and presentation of social media strategy and integrated marketing campaigns.
  • Lead the development and ongoing management of editorial calendars.
  • Partner with analytics team for all performance reporting to provide context and insight to performance reports against pre-defined KPIs.
  • Be the go-to expert for all things social media (platforms, etc) and social influencers.
  • Be the voice of the community and help them think about things from a social-first perspective.

Qualifications

  • Social Media Savvy. You are active on every social platform. You can explain how each platform is different from each other. You think about things in cleverly short social-post statements and hashtags and your friends are jealous of your TikToks.
  • Opinionated. You have an opinion on which brands and agencies are killing it with their social media efforts and who is failing and can articulate why.
  • Creative. You know how to tell a story with personality in a limited number of characters and can a key visual. You have excellent writing skills and have even dabbled in photo and video editing to get to the right post.
  • Observant. You never miss a beat on anything that goes on around you and online. You have always had a knack for reading people and communities, while understanding the context of situations.
  • Self-Motivated. You are confident and never shy away from a challenge. You work well with teams and direction, but know how to adapt and figure out how to solve problems on your own as well.

The salary range for this position is $45,000 to $60,000. Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience and qualifications.

The salary range for this position is below. Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience and qualifications.

Salary Range
$45,000$60,000 USD

The work is never perfect, so how could we ask that of our applicants? What we do seek out at MullenLowe are original thinkers with a thing for unconventional ideas that solve tomorrow’s big problems. Is that you? Check doubt at the door and apply for the roles that will excite and challenge you in new ways.

EEOC Statement:

At MullenLowe U.S., we believe openness is fundamental to creativity. We’re open to different approaches, perspectives, and ways of thinking that come from working with people from diverse cultures, ethnicities, and sexual orientations, and we don’t believe we can get to the best place creatively without them. We strongly encourage women; Black, Indigenous, and People of Color (BIPOC) individuals; LGBTQ+ individuals; people with disabilities; people of all ages and religion; members of ethnic minorities; foreign-born residents; and veterans to apply.

We do not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, sexual orientation, age, marital status, veteran status, or any other basis prohibited by law.

You must be eligible to work in the United States to be considered for this role.

This job description is subject to change at any time.

Work is regularly performed in a professional office environment and routinely uses standard office equipment. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ACCESSIBILITY NOTICE: If you need a reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: disabilityaccommodations@mullenlowe.com - please include your location in the subject line of your email (BOS, NY, LA, WNS)

MullenLowe is an EEO/AA M/F/Disability/Vet Employer.
MullenLowe participates in E-Verify.

https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf