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Provider Account Manager I



Sales & Business Development
Canton, MA, USA
Posted on Saturday, January 6, 2024

Who We Are

Point32Health is a leading health and wellbeing organization, delivering an ever-better personalized health care experience to everyone in our communities. At Point32Health, we are building on the quality, nonprofit heritage of our founding organizations, Tufts Health Plan and Harvard Pilgrim Health Care, where we leverage our experience and expertise to help people find their version of healthier living through a broad range of health plans and tools that make navigating health and wellbeing easier.

We enjoy the important work we do every day in service to our members, partners, colleagues and communities. To learn more about who we are at Point32Health, click here.

Job Summary

Reporting to the Manager, Provider Relations, the Provider Account Manager (PAM) I plays a critical role in the management and engagement of providers in the Point32Health family of company’s provider network, acting as a point of contact for participating providers. This role will play a key part in the facilitation of issues resolution, tracking, and trending concerns from the provider network. The PAM I will work collaboratively with other Provider Account Managers as well as other business areas within the enterprise facilitate the resolution of issues brought forth by providers. These issues could include (but are not limited to) claims, payment policies, process, and product participation. The PAM I may or may not have an assigned provider territory that could include hospitals, allied practitioners, and other provider groups as necessary.

The PAM I is expected to function with a of autonomy while seeking guidance from management when appropriate. This individual collaborates with internal and external business partners to provide information and analysis related to complex healthcare operations, as well as coordinating with the PAM II on claims research.

Key Responsibilities/Duties – what you will be doing

  • Maintain and document provider inquiries and conducts analysis of findings.
  • Reviews provider requests for large dollar claim adjustments and documents proposals for settlement of claims for the review and approval of department management; as appropriate, conducts root cause analysis and shares findings with internal/external audiences.
  • Maintains documentation including issue logs, status reports, correspondence, meeting agendas, meeting minutes, and any other pertinent provider documentation. Develops and delivers level-appropriate status reports/updates.
  • Conducts research on claims inquiries assigned by management. Issues that could be researched may include claims denied for no authorization, claims retracted in an audit, determine if claims were processed correctly per guidelines/contracts
  • Provide insights and assistance for the development of business reports that outline root cause analysis for issues that impact our provider network.
  • Communicate the results of data analysis in written and verbal form to managers
  • Participates in various departmental initiatives, projects or committee meetings as assigned by management.
  • Reply to external and internal communication on provider issues in a timely fashion
  • Other duties and projects as assigned.

Qualifications – what you need to perform the job

Education, Certification and Licensure

  • Associates of Bachelor’s degree, or commensurate experience preferred

Experience (minimum years required):

  • 3 years’ work experience in health care, (including claims, customer service, billing/ revenue cycle preferred).

Skill Requirements

  • Advanced Excel & SharePoint skills preferred, but willing to train
  • Proficiency in other Microsoft Office platforms (Word, PowerPoint, Visio, Outlook, etc)
  • Demonstrated ability to manage time and prioritize projects to meet deadlines
  • Strong written and verbal communication skills
  • Excellent critical thinking skills
  • Must be able to coordinate efforts among various departments at Point32Health and possess the ability to work well with others in a team environment.

Working Conditions and Additional Requirements (include special requirements, e.g., lifting, travel):

  • Must be able to work under normal office conditions and work from home as required.
  • Work may require simultaneous use of a telephone/headset and PC/keyboard and sitting for extended durations.
  • Some travel within New England could be required
  • May be required to work additional hours beyond standard work schedule.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Management retains the discretion to add to or change the duties of the position at any time.

Salary Range


Compensation & Total Rewards Overview

The annual base salary range provided for this position represents a broad range of salaries for this role and similar roles across the organization. The actual salary for this position will be determined by several factors, including the scope and complexity of the role; the skills, education, training, credentials, and experience of the candidate; equity with internal colleagues; and other conditions of employment. As part of our comprehensive total rewards program, colleagues are also eligible for variable pay. Eligibility for any bonus, commission, benefits, or any other form of compensation and benefits remains in the Company's sole discretion and may be modified at the Company’s sole discretion, consistent with the law.

Point32Health offers their Colleagues a competitive and comprehensive total rewards package which currently includes:

  • Medical, dental and vision coverage

  • Retirement plans

  • Paid time off

  • Employer-paid life and disability insurance with additional buy-up coverage options

  • Tuition program

  • Well-being benefits

  • Full suite of benefits to support career development, individual & family health, and financial health

For more details on our total rewards programs, visit https://www.point32health.org/careers/benefits/

Commitment to Diversity, Equity, Inclusion, Accessibility (DEIA) and Health Equity

​Point32Health is committed to making diversity, equity, inclusion, accessibility and health equity part of everything we do—from product design to the workforce driving that innovation. Our Diversity, Equity, Inclusion, Accessibility (DEIA) and Health Equity team's strategy is deeply connected to our core values and will evolve as the changing nature of work shifts. Programming, events, and an inclusion infrastructure play a role in how we spread cultural awareness, train people leaders on engaging with their teams and provide parameters on how to recruit and retain talented and dynamic talent. We welcome all applicants and qualified individuals, who will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.