Who We Are

Point32Health is a leading not-for-profit health and well-being organization dedicated to delivering high-quality, affordable healthcare. Serving nearly 2 million members, Point32Health builds on the legacy of Harvard Pilgrim Health Care and Tufts Health Plan to provide access to care and empower healthier lives for everyone. Our culture revolves around being a community of care and having shared values that guide our behaviors and decisions. We’ve had a long-standing commitment to inclusion and equal healthcare access and outcomes, regardless of background; it’s at the core of who we are. We value the rich mix of backgrounds, perspectives, and experiences of all of our colleagues, which helps us to provide service with empathy and better understand and meet the needs of the communities where we serve, live, and work.

We enjoy the important work we do every day in service to our members, partners, colleagues and communities. Learn more about who we are at Point32Health.

Job Summary

Under the direction of the Director of Finance Operations, this position is responsible for the overall management of multiple and complex corporate project implementations, departmental initiatives, and analytics and reporting solutions. The Senior Manager will demonstrate strong leadership, business acumen, problem solving and collaboration to develop and coordinate strategy, prioritize day-to-day operational deliverables, and implement key initiatives across a variety of finance operations teams and internal and external business partners to support the broader enterprise strategy. In addition, this position will build and manage a team that delivers quality results efficiently and timely.

Job Description

SENIOR MANAGER RESPONSIBILITIES:

• Interact regularly with Finance Operations (Fin Ops) management and leadership teams to understand business strategy and deploy solutions to best achieve business goals
• Prioritize work across multiple project types and ongoing management to meet critical deadlines; help remove roadblocks
• Oversee highly complex and/or significant initiatives or business processes to ensure accurate and timely completion.
• Communicate project and team statuses, issues, risks, and recommendations to internal partners, including executive leadership
• Collaborate closely with business partners, including IT counterparts to identify areas of automation and efficiency
• Define talent strategy required to achieve business objectives across a multi-functional team
• Support, coach and train staff to ensure a smooth functioning and high performing department; Mentor, motivate and develop staff to obtain maximum performance; Provide performance feedback and reviews
• Continuously improve department procedures, management processes and technology solutions
  
  

OTHER RESPONSIBILITIES:

• Implementation of complex corporate projects and business initiatives across Fin Ops teams including defining business and technical requirements, managing cross-departmental workgroups, completion of user acceptance testing (UAT) and production support
• Management of finance ops projects/initiatives, business processes and vendor relationship management
• Responsible for Fin Ops systems maintenance, upgrades and enhancements including commissions and AP systems. This includes resolution of production issues, data quality and reporting issues, overseeing, and prioritizing IT service requests, and vendor contract management including new vendor selection, contract maintenance, service level agreement (SLA) monitoring, statement of work (SOW) review and invoice maintenance
• Oversee highly complex and/or significant analytics and reporting initiatives. Partner with business, IT and analytics leaders and teams to facilitate all phases from conceptualization, design, testing and production support. Contribute to the development and execution of the Finance Ops analytics roadmap and strategy and collaborate with IT to identify areas of automation and efficiency.
• Perform other responsibilities as required

EDUCATION: (Minimum education & certifications required)

• Bachelor’s degree in business, health care management, computer science or related field required. Master’s degree preferred.

EXPERIENCE: (Years of experience)

• Minimum 8 or more years of business or related finance work experience demonstrating ability to perform in the position. Managed health care experience is preferred.
• Minimum 5 or more years of analytics and reporting experience. Requires proficiency in technical tools (Excel, Cognos, SQL, etc.).
• Minimum 5 or more years of experience in team management.

SKILL REQUIREMENTS: (Include interpersonal skills)

• Strong leadership skills
• Effective in successfully partnering with key business partners
• Ability to influence and communicate with leaders at all levels of the organization
• Demonstrated staff management and coaching experience
• Experience with managing a team in a virtual environment
• Must be a highly motivated individual with excellent organizational skills to manage large volumes of information and multiple responsibilities
• Ability to effectively prioritize with a proven ability to operate in a fast-paced environment and have the flexibility to adapt to changing processes and timelines
• Must be able to interpret complex business situations and understand the Financial Operations implication, and work with multiple systems
• This position requires independent judgment and the ability to make timely and sound decisions, and to work autonomously
• Must possess excellent critical thinking and problem-solving skills
• Demonstrated experience with analytical work, mathematical problem-solving and statistical skills are a plus
• Ability to interpret analysis and ensure that deliverables meet stakeholders needs and are packaged and presented to facilitate understanding and action
• Advanced Technical expertise in Excel and database applications is required. Technical proficiency in Cognos, SQL and VBA are highly preferred
• This position must be able to work collaboratively and effectively interact with all levels of staff and management
• Excellent verbal and written communication skills are required

WORKING CONDITIONS AND ADDITIONAL REQUIREMENTS: (include special requirements, e.g., lifting, travel, overtime)

• The Finance Department is a fast-paced environment.
• This position consistently is meeting multiple demands and deadlines.
• Additional hours are required to meet the responsibilities of this role.

CONFIDENTIAL DATA: All information (written, verbal, electronic, etc.) that an employee encounters while working at Tufts Health Plan is considered confidential. Exposed to and required to deal with highly confidential and sensitive material and must adhere to corporate compliance policy, department guidelines/policies and all applicable laws and regulations at all times.

Compensation & Total Rewards Overview

We welcome all
All applicants are welcome and will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Scam Alert: Point32Health has recently become aware of job posting scams where unauthorized individuals posing as Point32Health recruiters have placed job advertisements and reached out to potential candidates. These advertisements or individuals may ask the applicant to make a payment. Point32Health would never ask an applicant to make a payment related to a job application or job offer, or to pay for workplace equipment. If you have any concerns about the legitimacy of a job posting or recruiting contact, you may contact TA_operations@point32health.org