Renewal Account Executive
Rocket Software
It's fun to work in a company where people truly BELIEVE in what they're doing!
Job Description Summary:
The Renewal Account Executive manages Rocket Software customers and partners, focusing on maintaining and growing renewal rates while building strong partner and customer relationships. The role is centered on customer retention and identifying opportunities where customers may benefit from additional solutions.Key responsibilities include communicating the value of maintenance and support, leading renewal discussions, preparing proposals, and ensuring renewals are completed before their due dates. The Renewal Account Executive also serves as a liaison between customers and the appropriate Rocket teams to help resolve escalated issues and support a smooth renewal experience.
This role owns the execution of the end‑to‑end contract renewal process, following established procedures and consistent renewal sales practices.
Build and Maintain Long‑Term Customer Relationships (approx. 50%)
- Build and maintain trusted, long‑term relationships with key customers
- Engage proactively with customers through regular, meaningful outreach
- Understand, profile, and document customer needs, priorities, and business context to better support them
Support Successful Renewals and Customer Retention (approx. 25%)
- Support customer retention and successful contract renewals
- Lead renewal discussions and manage renewal terms in close collaboration with customers
- Clearly communicate and reinforce the value of support services
- Support pricing discussions as part of the renewal process, ensuring alignment and transparency
Collaborate with Internal Teams (approx. 10%)
- Work closely with Sales Account Executives to support successful renewals and address any customer‑related questions or concerns
- Act as a connector between customers and internal Rocket teams to ensure a smooth renewal experience
Identify Growth and Expansion Opportunities (approx. 15%)
- Identify opportunities where customers may benefit from additional capacity or expanded solutions
- Partner with Sales Account Executives by referring relevant growth opportunities for further discussion
Additional Responsibilities
- Support the resolution of complex customer situations and act as a point of escalation when needed
- Monitor renewal health and outcomes to ensure ongoing success
- Maintain accurate renewal forecasting and pipeline reporting
Required Qualifications:
- 5+ years of relevant professional experience, including at least 2 years working directly with customers or managing customer relationships
- Strong written and verbal communication skills, with fluency in English
- Experience with a sales automation system, preferable Salesforce
- Ability to guide conversations and reach mutually beneficial outcomes
- Strong motivation and enthusiasm for solving customer challenges
- Customer focus: proactive and responsive, with the ability to identify, anticipate, and address customer needs by effectively leveraging internal teams and resources
- Resilience: able to remain persistent and constructive when facing challenges, setbacks, or objections
- Ability to set priorities and achieve goals independently, with limited supervision
What Rocket Software can offer you in Vilnius:
Health Insurance from Day 1: Choose from 3 great options!
Generous Time Off: Unlimited annual leave holidays, plus Juneteenth as an extra day off for everyone.
Rocket enhanced parental leave benefit.
Employee Assistance Program – Digital Courses & Meditations, Certified Personal Coaching & Personal Therapy sessions.
Workcation Policy: Enjoy the flexibility to work from a vacation spot, combining work and leisure.
Choose your own hybrid/remote work model.
Tuition Reimbursement and Certificate Reimbursement Program opportunities.
Salary range applies only to candidates in Lithuania
Salary offer for the candidate is determined based on the predefined salary ranges for the position and depends on the level of competence and experience of the candidate.
Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process.
Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!