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Job Description Summary:

The Operations Analyst is responsible for the accurate capture and processing of data related to Rocket CSE customer delivery projects. This includes maintaining customer delivery projects throughout the full lifecycle from creation through closure. This is an exciting opportunity to work with customers and colleagues around the world.

Essential Duties and Responsibilities:

• Ensures CSE Operations processes are followed correctly to maintain operational data integrity, which is essential to enable recognition of Rocket services revenue and provide customers with accurate invoices.

• Establishes credibility as SME on Rocket CSE Operations processes, data, and systems.

• Assists with onboarding of new entities and acquired companies as relates to CSE Operations.

• Liaises with Finance, Sales Operations, all CSE functions, IT and others throughout Rocket to contribute to cross-functional efforts.

• Meet operational timelines and deadlines, alerting CSE Operations management of concerns, risks, and possible solutions to avoid disruption of service or missed commitments.

• Work as an effective team member in daily, monthly, and exception operations; demonstrates consistently strong interpersonal and communication skills.

Required Qualifications:

• 5+ years in related business operations position

• Proven critical thinking, analytical and troubleshooting skills

• Experience with revenue-based business data, transactions, and concepts

• Experience with prioritizing continual requests from multiple streams and keeping to established schedules

• Experience with Salesforce, Kantata SX helpful.

• Committed to Rocket's core values of empathy, humanity, trust and love

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The base salary range for this role is $77,623.00 - $97,029.00 /year. Exact compensation may vary based on skills, experience, and location..

What Rocket Software can offer you in USA:

• Extensive paid time off programs (paid holidays, sick, and unlimited vacation time)

• Healthcare coverage options to fit you (and your family’s) needs

• Retirement savings, with matching contributions by Rocket Software

• Life and disability coverage

• Leadership and skills training opportunities

• Two paid work days for off-site training

EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

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If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!