By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

PRIMARY PURPOSE OF THE ROLE

To maintain the integrity of client relationships and Sedgwick team members. To intervene with our staff to facilitate update and/or conclusion of files. Resolving external and internal issues to benefit Sedgwick’s sales staff and protect revenue.

ESSENTIAL RESPONSIBILITIES MAY INCLUDE

• Manage the inquiry queue and quickly respond for the benefit of the client.
• Contributing to the overall metrics being met along with SLA’s on the client side.
• Developing and maintaining relationships with all stakeholders.
• Assist our adjusting staff with documents and notes in platforms.
• Create trust with our clients and confidence that we will assist.
• Anticipate the client's needs and interface with our sales staff.
• Make proactive calls to clients to better serve their needs.
• Assists with the developing and presenting of stewardship reports.
• Support regional management by communicating issues.
• Contributes and participates in client meetings.
• Work on multiple platforms.

ADDITIONAL RESPONSIBILITIES

• Interact with management of other lines of business when necessary.
• Supports the organization's quality program(s).

ARE YOU AN IDEAL CANDIDATE? We are looking for enthusiastic candidates who thrive in a collaborative environment, who are driven to deliver great work, are customer-oriented and are naturally empathetic.

EXPERIENCE

Four (4) years of related experience in the claims or related fields.

Basic understanding of claim industry terminology.

SKILLS

• Basic knowledge of insurance, claims or business management
• Excellent oral and written communication, including presentation skills
• PC literate, including Microsoft Office products
• Analytical and interpretive skills
• Strong organizational skills
• Excellent interpersonal skills
• Excellent negotiation skills
• Ability to meet or exceed Performance Competencies
• Ability to work remotely and independently maintaining focus
• Ability to work in a team environment
• Ability to multitask while remaining focused

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodation.

Personal Abilities: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; ability to meet deadlines; ability to maintain a positive demeanor.

Physical: Computer keyboarding, travel as required

Auditory and Visual: Hearing, vision and talking

TAKING CARE OF YOU

• Career development and promotional growth opportunities
• A diverse and comprehensive benefits offering including medical, dental vision, 401K, PTO and more

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.